Forum Discussion

Gjs_420's avatar
Gjs_420
Reel Rookie
31 days ago

YouTube app sign-in failed.

My accounts are not there signing will not go through. I scan the QR code with my phone as always, and it has me enter the code on my phone (not like always) but it says sign in has failed to try again?? And it will not connect no matter which way I try to sign in by using the code or using my remote or scanning the QR code. Does somebody know how this is happening or why or how I can fix it?

app login
app support

1 Reply

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    31 days ago

    Any issues with signing into 3rd party apps (almost every app on a Roku is from a 3rd party) requires support from the app provider, not Roku. For YouTube, it is owned by Google and they provide support for their YouTube apps. I will say that Google doesn't make it easy to find their support sites for different streaming devices. Here's their home page for YouTube support: https://support.google.com/youtube/?hl=en#topic=9257498