Forum Discussion

Secondstory's avatar
Secondstory
Reel Rookie
2 days ago

Youtube app shows QR code then black screen

Figured I'd bring this up again.  I followed an older thread about this and thought I'd found a fix.  I posted that here:
Black screen on Youtube app | Roku Community

The above fix only works temporarily.  I've gone through these steps multiple times, but the problem keeps coming back.

Here's what happens step by step:

1. Watching a youtube video

2. An add comes on 

3. At the end of many ads, the "video" part of the screen shrinks to make space on the screen for a QR code.

4. At that point, the rest of the video part of the add turns to black

5. Once my video starts back up after the add, I get sound, but the screen is black

6. Exiting out to the youtube video and clicking on it again, gets the video working again, but then you have to fast-forward to the point in the video where you left off.

Please add to this thread if this is happening to you!

app playback

5 Replies

  • Secondstory's avatar
    Secondstory
    Reel Rookie
    22 hours ago

    Felipe, is there a way for you to push these ongoing problems up the chain, so they don't keep getting stuck in the level 1 fix phase?  I'm starting to think about a new TV, and since I use Youtube a lot, this issue is a pretty big deal breaker for buying this brand again.

     

    • RokuFelipB's avatar
      RokuFelipB
      Community Moderator
      3 hours ago

      Secondstory

      This seems to have happened on the YouTube platform. For further assistance or helpful tips, we suggest reaching out to YouTube's support team.

      You may start here.

      Roku Community Team

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    23 hours ago

    Hi Secondstory​

    It appears that you're running into a black screen issue while streaming on the YouTube app. To help us narrow things down, can you confirm whether this issue was resolved earlier or if it's still ongoing? Also, have you tried to check your Wi-Fi Connection?

    In the meantime, try removing and reinstalling the app.

    1. Remove the App: Navigate to the YouTube app on your Roku home screen, press the Star button on your remote, and select Remove channel.
    2. Reinstall the app: Go to the Roku Streaming Store, search for YouTube, and reinstall the app.

    Let us know when you can!

    Roku Community Team

    • Secondstory's avatar
      Secondstory
      Reel Rookie
      22 hours ago

      Hi Felipe.  If you search for "Youtube black screen" on this forum, you'll see that this issue has been ongoing for literally years.  Yes we've uninstalled and reinstalled the app.  Yes, we've checked our wifi connections. We've gone into the settings and made certain tweaks and turned the tv off and on again.  We've done all the boilerplate things that have been suggested over the years.

      Please see this link to see just one other thread on the topic:
      Black screen on Youtube app | Roku Community

      IF ANYONE HERE HAS COME UP WITH SOMETHING THAT ACTUALLY WORKS, PLEASE POST IT HERE, THANKS!

      • RokuFelipB's avatar
        RokuFelipB
        Community Moderator
        21 hours ago

        Thanks for replying, ​! 

        We'd like to dig into this more. When you get a chance, could you send over the details we asked for below so we can keep things moving?

        • Device Details: Include the model, serial number, device ID, and software version. You can find this by going to Settings > System > About.
        • Tracker ID: When the issue occurs, press the Home button 5 times, followed by the Back button 5 times. 
        • App Build Version: Highlight the channel on your Home screen and press the star () button* to view the build version.
        • A photo would be a great help.

        Hoping to hear from you soon!

        Roku Community Team