Forum Discussion

Hessian's avatar
Hessian
Channel Surfer
7 months ago

YouTube app on Roku only show a single row on my profile

My profile on the YouTube Roku app only has one row of videos under the name Recommended and a refresh button underneath. I've reset the app, uninstalled/reinstalled the app. This is happening on 3 d...
app playback
Hessian's avatar
Hessian
Channel Surfer
7 months ago

Before today, this home screen had multiple rows and still does on the YouTube app for Google TV.

 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
7 months ago

Thanks for the photo, Hessian!

Have you tried this quick fix below?

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still not working? Let us know so we can dive deeper!

Roku Community Team

  • Hessian's avatar
    Hessian
    Channel Surfer
    7 months ago

    Just to try it, I did a factory reset on one of my Roku boxes. No difference. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      7 months ago

      Thanks for the follow-up, Hessian!

      To get this investigated further, could you send us the Roku device details?

      • Roku device model, Device ID, and Serial Number, Software version (It can be found in Settings > System > About)
      • Tracker ID (Press Home five times then press Back button five times)
      • App build version (Highlight the app from the Home Screen and press the Star * Button)

      Please get back to us soon!

      Roku Community Team

      • aaron_raven's avatar
        aaron_raven
        Newbie
        7 months ago

        mine has been the same every since the new update to the touchpad on the app, i tried the delete and redownload and no success 

  • Hessian's avatar
    Hessian
    Channel Surfer
    7 months ago

    I removed the YouTube app. Restarted Roku. Added the YouTube app. Restarted Roku again. Logged into YouTube. Still have the same problem.

  • Slymnstra's avatar
    Slymnstra
    Newbie
    7 months ago

    Still not working, very frustrating!

    Please advise of any more fixes to try?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      7 months ago

      Hey Breadwax devinoneill42 Slymnstra,

      Thanks for keeping us posted!

      We want to investigate this problem that you had further. Can you please provide the following information below?

      • Roku device model, Device ID, and Serial Number, Software version (It can be found in Settings > System > About)
      • Tracker ID (Press Home five times, then press Back button five times)
      • App build version (Highlight the app from the Home Screen and press the Star * Button)

      We look forward to hearing from you soon and gathering your details.

      Thanks,
      The Roku Community Team

      • Russ960's avatar
        Russ960
        Newbie
        7 months ago

        I have the same problem. I have tried logging out. I have tried resetting the app. I have tried a different network connection using a different internet provider.  I've tried refreshing it many times.

        Tcl model:65S403

        Software ver: 14.1.4 build 7709