Forum Discussion

Hessian's avatar
Hessian
Channel Surfer
6 months ago

YouTube app on Roku only show a single row on my profile

My profile on the YouTube Roku app only has one row of videos under the name Recommended and a refresh button underneath. I've reset the app, uninstalled/reinstalled the app. This is happening on 3 d...
app playback
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
6 months ago

Hey, Hessian.

Thanks for reporting this!

Can you send us a photo of it so we can see it closely? Also, have there been any recent updates before this happened?

Tel us more about it!

Roku Community team

Hessian's avatar
Hessian
Channel Surfer
6 months ago

Before today, this home screen had multiple rows and still does on the YouTube app for Google TV.

 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Thanks for the photo, Hessian!

    Have you tried this quick fix below?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Still not working? Let us know so we can dive deeper!

    Roku Community Team

    • Hessian's avatar
      Hessian
      Channel Surfer
      6 months ago

      Just to try it, I did a factory reset on one of my Roku boxes. No difference. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        6 months ago

        Thanks for the follow-up, Hessian!

        To get this investigated further, could you send us the Roku device details?

        • Roku device model, Device ID, and Serial Number, Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times then press Back button five times)
        • App build version (Highlight the app from the Home Screen and press the Star * Button)

        Please get back to us soon!

        Roku Community Team

    • Hessian's avatar
      Hessian
      Channel Surfer
      6 months ago

      I removed the YouTube app. Restarted Roku. Added the YouTube app. Restarted Roku again. Logged into YouTube. Still have the same problem.

    • Slymnstra's avatar
      Slymnstra
      Newbie
      5 months ago

      Still not working, very frustrating!

      Please advise of any more fixes to try?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        5 months ago

        Hey Breadwax devinoneill42 Slymnstra,

        Thanks for keeping us posted!

        We want to investigate this problem that you had further. Can you please provide the following information below?

        • Roku device model, Device ID, and Serial Number, Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times, then press Back button five times)
        • App build version (Highlight the app from the Home Screen and press the Star * Button)

        We look forward to hearing from you soon and gathering your details.

        Thanks,
        The Roku Community Team