No one from Google has chosen to reply. However, I was able to resolve the issue by purchasing an identical unit and sold the "defective" one. There must be a flaw in the product that requires multiple versions to be provided.
Thanks for checking back. There has been no response to my posting on YouTube Support https://support.google.com/youtube/thread/261247579?hl=en and the problem persists. I guess I'm dealing with the two-vendor problem where each are expecting the other to resolve the problem. If you have any ability to rattle a cage somewhere, I would appreciate it. I don't want to buy more Rokus to see what pair will work the same.
I have 5 or more Rokus. Some preview works on and others not. Not sure why that would be.
Welcome, and thank you for posting here in the Roku Community, RKuserOne!
Thanks for reaching out. For more information regarding this case, kindly refer to @RokuTakashi's post above.
We also highly recommend directly contacting YouTube Support, as they maintain and manage their app on the Roku streaming platform independently.
Regards,
Carly
No one from Google has chosen to reply. However, I was able to resolve the issue by purchasing an identical unit and sold the "defective" one. There must be a flaw in the product that requires multiple versions to be provided.
