Forum Discussion

sneas's avatar
sneas
Reel Rookie
10 months ago
Solved

YouTube App not opening; already updated software

Hi, Trying to open the YouTube app. It opens on a broken version of the log in screen sometimes, sometimes on a black screen, and sometimes it opens in a partially loaded select profile menu.  We a...
app playback
  • makaiguy's avatar
    makaiguy
    10 months ago

    sneas-

    After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

makaiguy's avatar
makaiguy
Community Streaming Expert
10 months ago

sneas-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

  • sneas's avatar
    sneas
    Reel Rookie
    10 months ago

    Thanks for the help makaiguy clearing the cache worked

  • angel1973's avatar
    angel1973
    Reel Rookie
    4 months ago

    All this didn't work.. I did each step as described. It still turns black like its gonna load, then goes back to the app screen. 

    Can you help?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      4 months ago

      Hiangel1973​,

      Greetings from the Roku Community!

      We understand you're having a problem with the YouTube app. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting Check for updates.

      Check out this support article for more troubleshooting steps.

      Let us know if this helps. Keep us updated.

      Roku Community Team

      • angel1973's avatar
        angel1973
        Reel Rookie
        4 months ago

        I did this twice and it has not changed anything. There are other apps not working also, like the history roku app i am paying for to you. GAIA works and so does FOX News, but it used all my data doing restarts and updates and still isn't working... 100g in 5 days. Tyring.