Forum Discussion

casaaguilar's avatar
24 days ago

YouTube app no video during streaming

Oh great, I came with the exact problem and see that you guys are looking into it as of two months ago. Our Roku TV was only bought a couple of months ago! Problem: opened YouTube. Played for a minute, went back with audio. Then nothing. PLEASE NOTE- we already did ALL your suggestions. Now what?

2 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hello, casaaguilar​

    Thanks for sharing your issue with the YouTube app. We are here to assist you.

    Did it happen to all YouTube app content or only one specific show? It would be helpful if you could provide us with a video of the issue occurring.

    We also recommend you try contacting the YouTube app provider for further assistance.

    Thanks,
    Roku Community Team

  • Well, my solution was to buy a new TV, since it was pretty clear that the back light (or whatever it's called) was shot and the TV was therefore a brick.  Not sure about your case, though.