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BeachGuy1's avatar
BeachGuy1
Streaming Star
2 years ago
Solved

YouTube app constant buffering

I have TCL Roku TV and 4K streaming stick (separate TVs and devices) and YouTube app constantly buffers on both.  I have 500mbps internet and everything else works fine (all other apps).  I have searched the forums and internet and there doesn't seem to be a solution (restart Roku, thanks).  I have seen comments that it's a YouTube app issue and they have to push an update.  But these issues have been on the forums and internet for years (literally).

Is there any resolution?

32S357
H103X
12.5.0, build 4172-DD

 

app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate your feedback, BeachGuy1.

    Have you tried to reach out to the Help option inside the app? You can find it on the left side of the Home page of the YouTube app. Also, there is an option to reach out to their technical team through their Social Media platforms. We recommend trying it out!

    Hope this helps!

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, BeachGuy1.

    You can try their Twitter (X) account under the username Youtube or visit their official Facebook page.

    No worries. Our Engineering team is fully aware of the occurring issue and is currently in the process of sorting this out. Once we have updates from them, we will make sure to update this thread. In the meantime, we highly appreciate your patience and understanding. 

    Kind regards,
    Carly

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  • BeachGuy1's avatar
    BeachGuy1
    Streaming Star
    2 years ago

    No response from Roku after all this time other than "I'll forward to team"?

    I get constant buffering on YouTube app on both TCL Roku TV and 4K streaming Roku stick (separate devices on different TVs).  HAVE NOT BEEN ABLE TO FIND A SOLUTION ANYWHERE ON THE INTERNET.

    32S357
    H103X
    12.5.0, build 4172-DD

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi BeachGuy1,

    Greetings from the Roku Community!

    We're glad to assist you with your problem with the YouTube app on your Roku devices. Have you tried removing the channel and adding it back? Are you getting any error messages or error codes while trying to play a content? Please check out this support article here on how to resolve a channel playback issue for more troubleshooting steps.

    Let us know how it goes, and we'll be glad to assist you further.

    Kind regards,

    Eunice

    • BeachGuy1's avatar
      BeachGuy1
      Streaming Star
      2 years ago

      Yes I followed those instructions for removing/reinstalling but same buffering issues.  I'm suprised Roku/Google has not resolved this by now.  It is a well known/documented issue on the forums and internet.  Some say Google just won't support because they are a competitor of Roku (they have their own versions of TCL/Google TV/Chromecast), others say the processers (CPUs) aren't poweful enough (not sure about that one).

      Do you have any other suggestions other than reinstalling the app which has been suggested for years ad nauseam?

      How about someone contact the developer and get to the root of the issue?

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        BeachGuy1 

        We appreciate your response,

        We're sorry to hear that you are having issues with the YouTube app channel. As we’ve gone through troubleshooting steps, and confirmed that your Roku device is up to date, and all other channels are working normally, we’ll need to get you in touch with the channel publisher directly for further assistance here. Please contact directly to follow up, and let them know what troubleshooting steps you’re already attempted with us. 

        Regards,

        Arjiemar