Forum Discussion

KSlank76's avatar
KSlank76
Newbie
11 months ago
Solved

YouTube app and black screen during ambience style videos

Hey all. Love all of my Roku streaming devices. I just installed a new 4k express streaming device on an older plasma tv. I know. It is old. We love to listen to rain and thunder at night so we just ...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    11 months ago

    Hi, KSlank76 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you letting us know about the issue you have encountered with the YouTube channel on your Roku device, and we're here to assist. Kindly follow the steps below to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.
     
    If there's anything we can do to assist you further, feel free to let us know.
     
    Best wishes,
    Kash
KSlank76's avatar
KSlank76
Newbie
11 months ago

I've already went down the avenue of hitting the * key on the remote and selecting turn off screen. On my Roku TV in my mancave that works. But it looks like on the streaming sticks this is not an option.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    11 months ago

    Hi, KSlank76 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you letting us know about the issue you have encountered with the YouTube channel on your Roku device, and we're here to assist. Kindly follow the steps below to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.
     
    If there's anything we can do to assist you further, feel free to let us know.
     
    Best wishes,
    Kash
  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    11 months ago

    KSlank76-

    Perhaps your TV itself has a control to black out the screen but play the audio.  My low end JVC does.  My expensive Samsung dies not.