Forum Discussion

mohnkern's avatar
mohnkern
Streaming Star
28 days ago
Solved

YouTube and YouTube Tv on TCL tv - no audio

I have a TCL Roku TV and recently in YouTube and YouTube TV only I will play a video and get no audio. Sometimes like an exit out of the app update it go back into YouTube or YouTube TV and it works and sometimes it doesn’t has anyone else seen this? I’m not seeing it on my other YouTube Roku devices.

app playback
  • RokuMaryEF's avatar
    RokuMaryEF
    26 days ago

    Hi mohnkern,

    We’ve seen reports of users experiencing no sound when using YouTube on their Roku devices.

    Update as of 5/28:
    A recent system update has resolved the issue for most users.

    To ensure your device is running the latest software, please follow these steps:

    1. Press the Home button on your Roku remote
    2. Go to Settings
    3. Select System
    4. Choose System Update
    5. Select Check Now and follow the on-screen prompts

    Please try this and let us know if the issue continues — we’ll be happy to assist further.

    Thanks,
    Roku Community Team

1 Reply

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    26 days ago

    Hi mohnkern,

    We’ve seen reports of users experiencing no sound when using YouTube on their Roku devices.

    Update as of 5/28:
    A recent system update has resolved the issue for most users.

    To ensure your device is running the latest software, please follow these steps:

    1. Press the Home button on your Roku remote
    2. Go to Settings
    3. Select System
    4. Choose System Update
    5. Select Check Now and follow the on-screen prompts

    Please try this and let us know if the issue continues — we’ll be happy to assist further.

    Thanks,
    Roku Community Team