Forum Discussion

chicca's avatar
chicca
Reel Rookie
3 years ago

youtube and youtube tv not loading on Roku

Today I purchased Roku Express 4K+ and I connected Roku to my TV. I added several channels, including YouTube and YouTube TV, but when I click to load them, they don't appear. I had no problem watc...
jerryoprisko's avatar
jerryoprisko
Channel Surfer
3 years ago

Try DL YouTube APP,  when it opens, go to the left side and at the bottom it offers  "Go to YouTube TV"?

Click on it and it should go to YouTubeTV and allow entry. There are YT videos demonstrating this.  Good luck

bobsled101's avatar
bobsled101
Reel Rookie
3 years ago

It makes no difference, works the same on either app. The longer I have this problem the more I learn about it. Starting from scratch(no app installed), I install the YTTV app and log in. It works perfectly until I switch to another app. The next time I open YTTV it will do one of two things. 1- it opens and asks me to log on again (it would always open without requiring log on before), then works ok, or 2: More often than not it will open to the home screen as usual (getting my hopes up) but only for a couple of seconds then the "theme song" will play and a screen with the logo will appear for a second or two, then a black screen. If I try with my smart tv the app always works just great. The same problem on all 3 of my Roku devices.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    bobsled101

    Thanks for the posts.

    Can you please provide more details about the issue you are experiencing? What specific Roku model devices are you using? When you see this issue occur, have you tried removing the channel, restart the Roku device, then adding it back again to see if the issue persists?

    Please keep us posted what you find out and we will be able to assist you further.


    Thanks,
    Danny

    • yam650's avatar
      yam650
      Newbie
      3 years ago

      Same Problem for me. All other apps work fine. I try to open YouTube,  and I get the "No Connection Connect to the Internet now, or set it up later"

      Tried everything except for restoring to factory settings.

      3810X Stick
      Software 11.50 build 4312-50

      Issue ID 14-036-205

      Youtube version 2.22 build 110005090

       

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi yam650

        Thank you for the inquiry!

        Have you tried removing the affected YouTube channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

        For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

        Let us know if there's any difference after.


        Warm Regards,
        Lianna