Forum Discussion

Fahq247's avatar
Fahq247
Newbie
3 years ago

Your update is garbage and needs to be fixed

So, when using any app to stream for viewing it'll play two seconds of the video for it to go black screen but continues with sound. I've tried every hippy dippy 1, 2, 3 process you and others have suggested ie unplugging to rebooting. It's your update. It's garbage. Needs to be fixed. Are you going to fix this? Probably not. You'll just tell me to unplug my device like a retard and we'll all still be without. Let me know when u admit guilt and fix this.

 

4 hours of me going through the "3 easy steps" to fixing my roku device.....total **bleep**.

17 Replies

  • Khaf4's avatar
    Khaf4
    Reel Rookie
    3 years ago

    I’ve had the same problem. None of my Rokus are working correctly. I’ve even done a factory reset. In order for us to watch anything we have to restart the system, but if we click off of it, we have to start all over. And you can’t even talk to anyone from roku

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi slipshoddon

        Thank you for the inquiry!

        Can you please provide us with more specific information about the issue you are experiencing? Do you encounter any error messages? Are all the other streaming channels operating normally? How long has the issue existed and what troubleshooting done to resolve the issue?

        With detailed information, we will be able to assist you better.


        Warm Regards,
        Lianna

    • geoben's avatar
      geoben
      Newbie
      2 years ago

      I have multiple Rokus, all of them are experiencing the same basic, underlying problem. They only work fine for a couple of days, then they need to be reset. Some of my Rokus are years old, my newest one is in a TCL Roku TV. This has been happening mostly during this year. Software is up to date. This products software has gone into the garbage. I bought this Roku TV because I had a previous Roku set, but the lcd screen went out. It was a good set, I even bought a Roku sound system for it, worked flawlessly. i.e. never had to reset. If Roku can't or won't fix this problem, I will not buy another product of theirs. I know, just a simple reset routine a couple times a week and every things fine.  But it really gets annoying after a while, especially in the middle of a show.

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi geoben,

        Thanks for the post, and welcome here in the Roku Community!

        We want to know more specific details on the underlying problem you had. Would you mind providing more details regarding the issue? What specific behavior have you noticed that brought you to reset your Roku device? Furthermore, what specific Roku device are you having issues with?

        Tell us more about this, we're glad to help.

        All the best,
        Kash

  • Vegasgurl's avatar
    Vegasgurl
    Newbie
    3 years ago

    Same problem tonight after 3 TV's working fine earlier today. I signed up/paid for the 1 year Paramount+/Showtime bundle and now this happens as you have described. I received a Roku Express for a fourth TV for Christmas that I haven't hooked up yet...glad I kept the receipt to return it! Will Roku do something about this? If not, return the money I was charged for the bundle two weeks ago since it is useless now.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,
    Thanks for the posts.

    We would be more than happy to look further into this issue but we will need more details. Can you please provide us the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    • steps to reproduce the issue you are seeing 

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny

    • slipshoddon's avatar
      slipshoddon
      Binge Watcher
      3 years ago

      It's always the same questions about specific devices and a bunch of other nebulous information.  When it happens it's for all devices in the house and it's not the internet.  As the previous user mentioned, the release is garbage.  Of course, you will not accept responsibility, and nothing will happen to resolve it.  How's this for detail: the entire system crashes and will not work!

      • olddog1's avatar
        olddog1
        Roku Guru
        10 months ago

        I am in  process of starting class action suit against Roku