Forum Discussion

Newbie

9 months ago

Solved

Your tube tv account not connecting with Roku 4k

Following prompts for member sign in when setting up accounts.
screen says will disappear when recognized.
cannot sign in for you tube tv account.

other subscriptions were fine.

app subscription

RokuJharra-Q
9 months ago
Welcome to the Roku Community, Matrixbh65 and Cardinalcrew!

Thanks for pointing out the issue with your Roku device. To fix it, try clearing the memory cache. The easiest way to do this is by restarting your Roku check out the steps from renojim. (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Let us know how it goes!

Thanks,
The Roku Community Team

3 Replies

Matrixbh65
Newbie
9 months ago
not enough memory screen. tried removing some apps still not loading
- renojim
  Community Streaming Expert
  9 months ago
  Matrixbh65, have you performed a System restart from Settings->System or Settings->System->Power (as appropriate)?
- RokuJharra-Q
  Retired Moderator
  9 months ago
  Welcome to the Roku Community, Matrixbh65 and Cardinalcrew!
  
  Thanks for pointing out the issue with your Roku device. To fix it, try clearing the memory cache. The easiest way to do this is by restarting your Roku check out the steps from renojim. (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)
  
  Let us know how it goes!
  
  Thanks,
  The Roku Community Team