Forum Discussion

Jefferies's avatar
Jefferies
Newbie
3 years ago

Xfinity Stream Channel Crash Back To Home Screen on Launch

Xfinity Stream has worked fine for months & tonight it won't connect. It loads the Xfinity home screen and then kicks back to the homepage. I have completed every imaginable troubleshoot. Unplugged...
app playback
RokuRey-V's avatar
RokuRey-V
Community Moderator
3 years ago

Hi, Community users.

We appreciate you for bringing this to our attention, and we will be gathering more details to forward to the appropriate Roku team for review and resolution. Please provide the details below:

We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:
 

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • What channel, and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
  • A photo or video clip referring to the issue,

Once we receive the information above, we'll send it over to the team.

We look forward to your response.

All the best,
Reyn

LinusCt1969's avatar
LinusCt1969
Newbie
3 years ago

Model: 3800x

Serial number: YF00DE026020(CT38DD026020)

Software: 12.5.0 build 4178-55

GC version; 10.2.518

Issue id: 20-439-899

Tfying to access the Xfinity Stream app. It loads for a moment then goes back to the Home Screen. Has been working up until last nights software update. 

  • erictrnr's avatar
    erictrnr
    Newbie
    3 years ago

    Similiar crash happening with other apps this morning. Apps tested and crashing include: Hulu, Paramout+, Tablo