Hey Kieran449
Thanks for reaching out.
We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?
With more information, we can assist you further.
All the best,
Kariza
I had no problem until today. Now, on two Samsung TVs (one w Roku Ultra and another Express, they show xFinity Streaming on the home page. I select as I have for at least four years, screen says initializing, then connecting (black screen with Xfinity Streaming in white letter with three white buttons moving - indication connecting). Then the picture goes to the normal streaming page with Recent Saved Browse and two other option across the bottom of the screen. It says there for 2-3 seconds, then takes me back to the home page showing all the apps. On the phone with xFinity for 30 minutes plus. They blame Roku but other than unplug reset, didn't know how to get the xFinity app to open and stay open.
I don't know what to tell you and I feel your frustration. The xfinity tech when he came to my house mentioned he had a Friend with a relatively new Roku TV and it just 'stopped' working. And, since i dumped my Roku device and got a Fire stick, it's been working just fine. Just like my Flex device has continued to always work, and streaming live TV on my laptop has always worked.
I know Roku blames that Xfinity has a buggy app, and Xfinity blames Roku. All I know is they can keep pointing fingers at each other and drag hours of your valuable time 'troubleshooting', or they could fix the issue. In my opinon, it's Roku that will lose out, especially if it appears to be the problem child. And I mean it used to always work, and then stopped. And all my other devices are working fine.
Good luck, but the $27 for the fire stick was well worth the investment, compared to hours on the phone and chats with the two vendors.
I am having the same problem and the only difference from prior, was I got a message from Roku that software was being updated and I now no longer can access my Xfinity app. I am using a Roku Express.
update 11/2/20213 12:00n noon
Xfinity app started working again!
