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Salk's avatar
Salk
Newbie
5 years ago
Solved

Xfinity Stream Beta app not working, error 500

Xfinity Stream Beta app on Roku Streaming Stick+ isn't working the past 2 days. Xfinity support tested all connection and setting on there end, seems all okay.

What could go wrong or why I cant stream only the Xfinity Beta App on Roku Streaming Stick+? All other Apps work fine. Error 500 appears all the time.

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Salk 

    Thanks for the post.

    For more information about that channel's error and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach Xfinity support here.

    Thanks,
    Danny

  • shermintoga's avatar
    shermintoga
    4 years ago

    xfinity stream beta down on multiple roku, ipad and iphone devices.

    solution:

    1)  disconnect coax cable from modem/router

    2)  power cycle modem/router

    3)  reconnect coax cable

     

    all devices now working

38 Replies

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  • ja2661's avatar
    ja2661
    Newbie
    5 years ago

    I'm having problems with a roku 3 - I have used it for the Xfinity Streaming app, but more and more it is taking too long to load, buffering, timing out and giving an error message -500. 

    Seems to lose wifi even though it is 10' away from the router.  I have reset to factory and did not help. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      ja2661 

      Thanks for the inquiry.

      For more information about that channel's error codes and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

      You can reach Xfinity support here: https://www.xfinity.com/support/

      Thanks,
      Danny

      • Janineagal's avatar
        Janineagal
        Newbie
        4 years ago

        Danny, please stop posting that xfinity support generic link. That is not helpful and does not promote helpful community dialogue for a very specific issue with this app.

  • jgant4's avatar
    jgant4
    Newbie
    5 years ago

    I had the same issue as everyone else with receiving the Xfinity / Roku -500 Error. We had been down for 3 days. I tried every tip.

    The only one that worked for us was to reboot the router and modem. Once we did that everything came back. It made us log in to our Xfinity which to me indicated that it accepted our reboot. Our assumption of why this issue arises is to force us to reset our home systems every once in a while. 

    I'm not sure that you have to delete the Xfinity app to do the reset, next it happens I'm just going to reset the router and modem and see if it resets everything. Good Luck and hope this helps.

    • Staceeey's avatar
      Staceeey
      Reel Rookie
      5 years ago

      Agreed. I have two roku devices. Both in error -500. I unplugged router and modem. Then slowly plugged back in when first modem was fully online. Then plugged the router back in.  I had to re-login to my accounts on both devices. It would seem deleting and reinstalling the app is not necessary. It’s a real shame tech support at Xfinity cannot save us a lot of time and headaches to solve this issue!!!!

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    5 years ago

    We see LOTS of complaints here about the the app Xfinity supplied for Roku.

    When problems are confined to one channel app, there is a chance the channel installation has been corrupted and it needs to be replaced with a fresh install.

     Remove/reinstall procedure:

    1. Highlight channel on home screen.
    2. Press * key and choose Remove channel option.
    3. IMPORTANT- DON'T SKIP:
      From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory so you get a complete reinstall. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.
    4. Reinstall the channel. Note it will be added to the END of the channel grid.
    5. If channel requires a login, you may need to log in anew.
    • Staceeey's avatar
      Staceeey
      Reel Rookie
      5 years ago

      I tried these steps, still getting error -500. I should also point out that after reinstalling it does not even prompt me for my xfinity login, which it should after deleting and reinstalling the app. Help! This has been going on for days...

      • JC10's avatar
        JC10
        Newbie
        5 years ago

        Same problem here. I’ve tried to solve and keep getting Error 500

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Salk 

    Thanks for the post.

    For more information about that channel's error and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach Xfinity support here.

    Thanks,
    Danny

    • shermintoga's avatar
      shermintoga
      Newbie
      4 years ago

      xfinity stream beta down on multiple roku, ipad and iphone devices.

      solution:

      1)  disconnect coax cable from modem/router

      2)  power cycle modem/router

      3)  reconnect coax cable

       

      all devices now working

      • kenshiro's avatar
        kenshiro
        Newbie
        4 years ago

        i tired everything from deleting the app on the Roku, and even on the mobile app. tried to restart the system and nothing worked! i tired this and everything started to work!!!!

  • BellaMia's avatar
    BellaMia
    Newbie
    5 years ago

    I am getting an error code -500 when trying g to open my Xfinity app on my Roku tv. I never had issues before. I’ve tried everything. Please help.

    • bherold35's avatar
      bherold35
      Newbie
      5 years ago

      I am too and cannot get anyone at Xfinity to understand.  The latest rep told me to just wait.. its been 4 days!

      • Ctittle's avatar
        Ctittle
        Newbie
        5 years ago

        Highlight the app and hit the * on the roku remote.  Click on check for updates and let that run.  That fixed my issue. 

    • Sumtintado2's avatar
      Sumtintado2
      Newbie
      5 years ago

      I unplugged my Roko Then shut down the Internet. I turn the Internet back on waited for it to boot up then plug the Roku back in and it worked perfectly!!

  • RhL1's avatar
    RhL1
    Newbie
    5 years ago

    My Xfinifty App keeps sending and Error Code of 500. Has this been fixed any next steps?? 

    • DarthDagger's avatar
      DarthDagger
      Streaming Star
      5 years ago

      500 error is a server error. Either they have global issues, an issue with a server that you have a sticky session on, or your app is the wrong version.

    • Harley5775's avatar
      Harley5775
      Channel Surfer
      5 years ago

      While getting this error I also noticed I couldn't login to Xfinity's web portal.  I've seen the latter before and rebooted the modem to fix the login issue.  This time rebooting my modem fixed the Xfinity Login issue AND fixed the Roku Xfinity Stream issue.

      • dwskid's avatar
        dwskid
        Newbie
        5 years ago

        the reboot of the router fix the issue for me... thanks

  • Justhavefun1's avatar
    Justhavefun1
    Newbie
    5 years ago

    I had the same error message and this worked for me... I have several Roku Sticks/Express units

    Unplug your Roku (Power)

    Unplug your Router (power cord) wait 10-15 seconds

    Power the Router back up, make sure the connection is on all the way (solid lights)

    then Plug the Roku, back up 

    make sure you have internet and the App should work 

    Enjoy... 

    • BONSCOTT's avatar
      BONSCOTT
      Newbie
      4 years ago
      1. Thanks a lot justhavefun !! Worked like a charm. Unplugged modem after I unplugged roku, waited & Shazam! Problem solved
    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      5 years ago

      Hey Tjembrey

      Thanks for the post.

      Channels on Roku are maintained by the channel developer themselves. We would recommend reaching out to Xfinity support directly to report the issue and for further help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

      You can contact their support here.

      All the best,
      Kariza