Forum Discussion

SteveNick's avatar
SteveNick
Reel Rookie
2 years ago

Xfinity Guide Scrolling slow

new fast modem, bumped up Xfinity service to 1.2 Gbps and the guide still scrolls slowly. What I'm I missing?

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi SteveNick,

    Thanks for reaching out to us here in the Roku Community!

    Regarding the issue you've been experiencing, we recommend starting here to troubleshoot the issue.

    Follow these steps in order:

    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
    2. Next, restart your device from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
    3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Please keep us posted on how it goes, and we'll continue to assist you from there.

    All the best,

    Chel