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llgrubbs's avatar
llgrubbs
Reel Rookie
4 years ago

Xfinity buffering and stoppage (and other channels too)

I've used Xfinity Stream with ROKU on three TVs (not smart TVs) for at least 3 years and seldom had a problem.  Within the past 2-3 months, Xfinity Stream, Prime and other channels have become increasingly aggravating to use.  The TV repeatedly buffers or freezes when I'm trying to watch a program.  It usually happens with recorded shows but has started to happen with "live" shows.  I get messages like "Attempting to Resume... We've run into a problem while streaming."  "Sorry! Something went wrong. Please try again later. TVAPP-00800" "This video cannot be played. We've run into a problem while streaming. TVAPP-00307" 

This problem is not related to poor internet service, based on speed tests and the strength showing on my cellphone.  The problem isn't related to heavy internet use while trying to watch TV.  We are retired, don't play Call of Duty and seldom have multiple devices in use at the same time.  I've rebooted/refreshed the router/modem numerous times, checked cables...no change.  I went to the nearest Xfinity store a couple of days ago.  The rep immediately decided I had a bad router/modem and gave me a new one.  I installed it, moving it to immediately above the TV that I use most often.  Did that fix the problem?  Of course not.  

I've physically removed the ROKU stick and reinserted it, deleted and reinstalled ROKU, deselected Xfinity Stream and added it back, etc.  I've even yelled at the TV.  Nothing has solved the problem.  Can this be fixed or do I need to switch to HULU or Sling?

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7/28/2021   10:45 PM   So tonight I used the ROKU channel to (try to) watch a movie.  Half way through it sopped, then came back with a screen that said Loading.  I left and had dinner, came back and it had never loaded.  Exited, reopened ROKU Channel, clicked resume and began watching.  Buffer, exit, resume.  Buffer, exit, resume. Etc. Etc. Etc.  No happiness.....

17 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    llgrubbs

    Thanks for the post.

    For more information that those specific error messages that you are experiencing, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach Xfinity support here: https://www.xfinity.com/support/
     

    Thanks,
    Danny

    • llgrubbs's avatar
      llgrubbs
      Reel Rookie
      4 years ago

      Danny, that's the Roku boilerplate answer.  Xfinity has one like it, pointing subscribers to Roku.  And yet the problem has gone on for years, based on the age of related posts in both community forums, and has not been resolved by either Roku or Xfinity.  

      • Xra's avatar
        Xra
        Newbie
        4 years ago

        Same issue here.  Just started a few months ago. Tried all the “fixes” suggested for both Roku and Xfinity but to no avail. Very disappointing. 

    • Winning's avatar
      Winning
      Newbie
      4 years ago

      Bunk, tec support there never seems to be a problem. 

      I too am having buffering problems. I wouldn’t care except I’m paying for subscriptions that I cannot watch

      • Tomeka1's avatar
        Tomeka1
        Reel Rookie
        4 years ago

        I’m having the same issues.  Buffering, same error message.  Started about 2 weeks ago. I suspect it has something to do with the latest Roku update.  Is it possible to go back to the previous version of Roku?  Thanks. 

  • 6sense's avatar
    6sense
    Reel Rookie
    3 years ago

    Same exact problem here and taken it further, Searched youtube and internet and performed and replaced every possible device and tried every possible remedy to no avail. replaced cables and contacted xfinity multiple times. They have the new App where you can chat and they try to fix it, My impression they will do anything to keep a Tech from coming out.

    Conclusion, It is Xfinity not being able to handle the millions of users and if you want uninterrupted television you have to get the cable to one of their boxes.

    Noticed this on channels most Viewed like last night watching the Allstar game , Buffered and buffered again and then again and etc etc.

    At the time this started I was a YouTube TV subscriber and believed it had to be my again Modem/Router.

    Replaced it and it was the same.

    Happens on all 4 TV's with all different style roku devices.

     

    I finally gave up and decided we will have to get cable to one television with their Box for uninterrupted Television.

    • OwnerofDevices's avatar
      OwnerofDevices
      Roku Guru
      3 years ago

      I am no longer with Xfinity, but the only thing that I ever did to get rid of buffering was to restart my TV through the roku system menu.

       

      • 6sense's avatar
        6sense
        Reel Rookie
        3 years ago

        Like I said, I've tried everything.

        Only happens (often) with the Xfinity Beta App. All other apps work fine. "Tried Everything"!

  • 6sense's avatar
    6sense
    Reel Rookie
    3 years ago

    OK, I finally after many hours/DAYS of doing this and doing that and replacing equipment got the fix. Home mesh system did it. I purchased (not to advertise) the Netgear Orbi home Mesh system as suggested by the comcast Tech that came to my house and replaced all the cable and connectors. Good Luck everyone.....this was the best one I had yet. I just get the impression it's all about how can we find ways for the consumer to spend more money.

  • Joe35's avatar
    Joe35
    Newbie
    2 years ago

    This same thing has been happening to me over the last week.  Been using roku sticks for many years without issue until this.  Roku support said it's Xfinity's problem and Xfinity support says it's Roku's problem.

    Roku Support is wrong and unhelpful.  I have an Amazon Fire TV that streams the same recording which Roku cannot stream.

    Fix: throw your roku sticks away and never buy them again.  replace with something else (Amazon Fire TV works).