Xfinity App wont stream on any Roku Device
I have three Roku devices: TCL TV, Roku Ultra, Roku Express. I am getting the exact same error on all three devices. They are all on the same Xfinity internet. I have had an Xfinity Technician out and he made sure the internet was working and there was nothing wrong on their side. When I try to stream a live channel on Xfinity streaming app I get a TVAPP-00287 error. If I try to watch an Xfinity app on-demand movie I get the TVAPP-00432 error. I have reloaded the app, logged out and logged back in. I have restarted the devices. All of the other apps on the Roku devices work fine.
Hey there, thanks for joining the Roku Community, aboss521!
We're grateful you contacted us about the issue with your Xfinity stream app. We'd love to help you out. Before we dig deeper, could you please try these steps to see if they make any difference:
- Remove, restart the device, and add the channel:
- Go to the Roku home screen
- Find the app
- Press the asterisk (*) button on your Roku remote
- Select "Remove channel"
- Afterward, restart your Roku device (you can do this through the Settings menu by going to Settings > System > Power > System restart)
- Lastly, reinstall the Peacock app from the Roku Channel Store. - Check for Roku system updates:
-Go to Settings > System > System update on your Roku device and select "Check now" to ensure it runs the latest software version. If there are any updates available, proceed with the installation. - Clear cache and data:
- From the Roku home screen, go to Settings > System > Advanced system settings > Network connection reset
- Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues. - Check your internet connection:
- Ensure your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
Just a heads up: On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts it in/out of a low-power standby state; it does not give it a complete restart. So please use the methods above.
Thanks for your cooperation!
Best regards,
Jharra- Remove, restart the device, and add the channel:
Hi, Stieben
Thanks for posting, and welcome to the Roku Community.
We appreciate you for letting us know about the issue you have encountered with the Xfinity Stream app on your Roku device, and we understand your concern. In this regard, we would recommend working with Xfinity Support and letting them know about the persistent issue you've encountered with their app since the error code is specific to their app.
Channels and apps on Roku are developed, designed, and maintained by the channel providers. They can provide a workaround to resolve an issue or develop an update to fix their app.
Many channels on Roku are developed and maintained by the channel providers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
For more information, you can reach them here: Xfinity Support
Best wishes,
Kash
