The Xfinity app was updated yesterday to V 6.13 and app still gets out of sync after a stupid commercial . I have tried just about everything. Very Flustered here. I like to watch MSNBC, so I went to NBC app and watched it without incident.
SW 12.0.0 build 4182-30
. 9.4.521
Timestamp 2023-07-21T10:47:30ZGCV
Well, my Xfinity app is going nuts. Morning Joe doing a quick video freeze then F.F audio babble. The audio is ahead of video. Timestamp 2023-07-21T12:26:04Z.
Now commercial Timestamp 2013-07-21T12:33:58Z
Back to morning Joe and quick on and off audio F.F Babble! Babble! Timestamp 2023-07-21T12:37:33Z.
audio still ahead of video. I could do this all-dang day. I'm done.! Xfinity app updated and not fixed so maybe Roku needs to update SW.
Hi Leeza41_,
Greetings from the Roku Community!
We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Best regards,
Chel
The last time I watched last night with Tracker ID 37-290-193
Timestamp 2023-07-21T12:33:58Z
TCL 49S405 S/N YN00XR591637
D ID 9S500X591637
OS V 12.0.0. build 4182-30
IP 10.0.0115
Incident was happening after commercial and when returned back to program. The audio was ahead of video. During program audio seemed to do a F.F. to try to catch up but doing so just made it worse. Then if there was just a quick glitch in video the audio would also be out of sync. Last night the sync started in commercials too. I exited the Xfinity because I got tired of the exiting and going back to program which was only a quick fix till next commercial. This morning its fine so far knock on wood but I did restart my TV and then unplugged it. I unchecked quick start up and even LED. Also, I put on TV speakers instead of auto. I was only streaming but went back to cable streaming through the Xfinity app. I changed out Xfinity modem a week or so ago and problem continued. My internet is supposed to be 1 gig. So far good don't know if it's something I did or what. But I will check later on my 4K+ stick in 2 other rooms. I will repost if not resolved on 4K+ sticks if if it reoccurs. Last night I kept reporting poor audio/video through the rating of Xfinity app. Believe me if it happens again I will post as I have been on Xfinity community.
