Forum Discussion

TrixieTV27's avatar
TrixieTV27
Newbie
2 years ago

Wrong movie played instead of The Queen

Tried playing “The Queen” movie.  The correct trailer played, but the movie that played was a slapstick clown movie in Spanish.  The title page was a mess of confusion in Spanish so I can’t even say what movie it was.  I tried backing out, re-opening, but same issue.  

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, TrixieTV27.

    We appreciate you for bringing this to our attention. 

    Rest assured that the relevant team will be notified about this for review. For us to create a report ticket effectively, kindly provide us with the following details below:

    • What specific channel have you observed this?
    • Kindly provide us with the specific details of the movie including the year it was released. (highlight the app and press the star* button to show the complete details)

    We'll be anticipating your response!

    Best regards,
    Carly

  • Hoosierandy's avatar
    Hoosierandy
    Newbie
    2 years ago

    I am having the exact same issue and seeing the same clown movie instead of Helen Mirren's masterful performance. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Hoosierandy

      Thanks for posting, and welcome to the Roku Community.

      We appreciate you for bringing this to our attention, and we'd be more than glad to sort this out. We'll forward this information and concern to the appropriate Roku team so it can be addressed.

      We hope for your patience and understanding as we sort this out.

      All the best,
      Kash