Forum Discussion

ValleyGEW's avatar
ValleyGEW
Newbie
3 years ago

Wrong movie played for Taking Chance

Thought the description was correct, the movie certainly was not. I’m curious how that could have happened. 

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi ValleyGEW,

    Greetings from the Roku Community!

    We understand that you're unable to enjoy the movie that you wanted to watch when you just want to sit down and relax. This is something that we understand the most. Please be advised that we will pass along your information to the appropriate Roku team for further investigation into this issue that you're experiencing.

    We appreciate your patience and understanding in the meantime.

    Regards,
    John

    • esteban88's avatar
      esteban88
      Reel Rookie
      3 years ago

      I noticed a similar issue but with the title Christmas Princess & it plays the movie A Christmas Princess instead.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi esteban88

        Thanks for the post.

        We would like to know more about this issue so we can address it and correct the content mixup. Could you send us an image of the expected movie to be shown and the movie that is displayed?

        This would help us better understand the issue, and we look forward to your response.

        All the best,
        Kash