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WmRedd's avatar
WmRedd
Newbie
2 years ago
Solved

Wrong Movie Loading - Pearl (2022)

We are trying to watch Pearl (2022) on the Roku app, but the wrong movie loads upon selection. The movie that loads is a documentary it appears. I thought that it might just be a fluke, but I loaded the movie on my phone too and the same documentary played. Thank you!

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    HI KananiDino Kgarza,

    A warm welcome here at the Roku Community!

    Thanks for bringing this to our attention. No worries. Since your satisfaction is our top priority, the appropriate Roku team has already been informed about this issue and is currently working to resolve this as soon as possible, as your satisfaction is what we aim for. During this time, we ask for your patience and understanding while our team continues to look into it.

    Let us know if there's anything else you'd want us to address and we'd be more than willing to listen and take immediate action, as we are committed to finding a solution to your concerns.

    Kind regards,
    Carly

6 Replies

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  • I am also having this issue. I'm not sure what movie plays but it is definitely not Pearl.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi WmRedd lkp216,

    Welcome to the Roku Community!

    We understand you're having a problem with the Pearl (2022) movie since it was the wrong movie that was showing on your Roku mobile app. We'll be more than happy to assist you. Please be aware that we have passed along your information to the appropriate Roku team for further investigation.
    We appreciate your patience and understanding in the meantime.

    All the best,
    John

    • NonoJo's avatar
      NonoJo
      Newbie

      Did you buy the rights to the wrong movie? Please be honest? 

  • I also am having this issue. A movie I think may be Titled The Pearl keeps playing. Seems to be a documentary or documentary style movie like op mentioned.

    • Kgarza's avatar
      Kgarza
      Newbie

      Same issue. It's playing a documentary called, Never Too Late. Kinda annoying 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator

      HI KananiDino Kgarza,

      A warm welcome here at the Roku Community!

      Thanks for bringing this to our attention. No worries. Since your satisfaction is our top priority, the appropriate Roku team has already been informed about this issue and is currently working to resolve this as soon as possible, as your satisfaction is what we aim for. During this time, we ask for your patience and understanding while our team continues to look into it.

      Let us know if there's anything else you'd want us to address and we'd be more than willing to listen and take immediate action, as we are committed to finding a solution to your concerns.

      Kind regards,
      Carly