Wonderful new YouTube update that blacks out screen when you look at comments
Wonderful new YouTube update that blacks out screen when looking at comments, forces you to reset video to get the actual video.
What in God's name are these people doing over Google?
This app has been a dumpster fire for the past 3/4 months.
First it was video starting with a black screen. Now it's black screen when you look at comments.
This is getting ridiculous.
Please help!
Hi TheTruth,
Greetings from the Roku Community!
We understand that you're having problems streaming with the YouTube app. We're happy to help. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:
- Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select the Remove channel and confirm.
- Restart your Roku device. Go to Settings > System > Power (skip, if not applicable) > System Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
If, after attempting the suggestions above, you are still unable to stream it on a single channel, while content from other channels plays fine, we recommend that you contact the customer support team of the channel provider to report the issue and get help. The channel developers themselves maintain channels on Roku. An issue within that specific channel likely needs to be addressed with an update from them.
Kind regards,
EuniceHi, Riftreaper
Welcome to the Roku Community.
We appreciate you for letting us know about your concern with the YouTube app on your Roku TV, and we understand the issue you are having. Kindly be advised that what you have experienced is an channel/app functionally issue that the channel provider can addressed once raised to their attention.
For more information, you can contact YouTube | Customer Support
We hope for your understanding in this matter.
Best wishes,
KashHi, RBM86
Thanks for posting here in the Roku Community.
We understand your concern with the YouTube TV app on your Roku device.
For issues like this, it's better to be raised with YouTube's support directly since features such as opening comments, scores & stats are part of the app's functionality. This is more likely a bug within the app itself that the channel provider can address with a workaround or an update to their app.
You can contact them at YouTube Help - Google Help
We hope for your understanding in this regard.
Best wishes,
Kash
