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Ginobligus's avatar
Ginobligus
Newbie
8 months ago
Solved

Will my Roku streaming device still operate once Telstra TV shuts down on October 31?

Just a simple question for the Roku moderator: 

Will my Roku streaming device still operate once Telstra TV shuts down on October 31?

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  • RokuCarly's avatar
    RokuCarly
    8 months ago

    Welcome to the Roku Community, Ginobligus!

    Thank you for using the Telstra TV platform. We are delighted to hear that you have had a positive experience.
     
    We have enjoyed our partnership with Telstra over the years; however, Telstra has decided to close its platform, and unfortunately, there is nothing Roku can do to continue supporting your Telstra TV device.
     
    If you have enjoyed your experience, you can still access the Roku platform in Australia through Roku TVs available at local retailers.
     
    Thank you once again for your support and loyalty. We truly appreciate it. Happy Streaming! ğŸ’œ
     
    Best regards,
    Carly

5 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    8 months ago

    Welcome to the Roku Community, Ginobligus!

    Thank you for using the Telstra TV platform. We are delighted to hear that you have had a positive experience.
     
    We have enjoyed our partnership with Telstra over the years; however, Telstra has decided to close its platform, and unfortunately, there is nothing Roku can do to continue supporting your Telstra TV device.
     
    If you have enjoyed your experience, you can still access the Roku platform in Australia through Roku TVs available at local retailers.
     
    Thank you once again for your support and loyalty. We truly appreciate it. Happy Streaming! ğŸ’œ
     
    Best regards,
    Carly
    • landgraf's avatar
      landgraf
      Reel Rookie
      7 months ago

      is there software available to download to permit my roku 4200tl to act like the ordinary roku 3 4200x. thanks rob landgraf

      • renojim's avatar
        renojim
        Community Streaming Expert
        7 months ago

        landgraf, sorry, no.  Your device only connects to Telstra servers for its updates.

    • Rodtod66's avatar
      Rodtod66
      Newbie
      6 months ago

      I own 4 Telstra Roku units. Because Telstra shut these down and Roku didn't do any type of Software update, I will never purchase anything from either of these 2 companies in the future. The way that both have let all there customers down is the worst kind of betrayal. I will start to convert all phone and internet services over too competitor's.

      • JWS9518's avatar
        JWS9518
        Roku Guru
        6 months ago

        Unfortunately, that is what happens when a company licenses out its OS and/or brand name to third party companies.  They have no control over the quality of service that those companies provide nor do they realize that it can damage their reputation if those companies fail to provide good service or go out of business.  

        It is pretty common these days though.  For example, GE is pretty much GE in name only if you buy their products today.