Forum Discussion

Rockytopman77's avatar
Rockytopman77
Reel Rookie
2 years ago

Why was the ability to rate channels removed?

The Roku apps I use regularly seem to be getting worse.  These are big name apps & companies and I’ve tried on multiple Roku devices and models.

Why did Roku remove the ability to rate channel apps?   Please, bring back the rating system so users can rate channel apps if they have demonstrable changes in how well they work. 

12 Replies

    • Rockytopman77's avatar
      Rockytopman77
      Reel Rookie

      😬wow. I had to re-read before I noticed that unfortunate autocorrect. I promise I don’t do that to channel apps. Thanks for the heads up. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    RokuEuniceL-

    Perhaps this pre-dates you...

    When the options key (*) was pressed on a channel tile on the Roku home page, one of the options presented on the popup context menu USED TO BE "Rate channel" or some similar wording. 

    A rating number, presumably based on these ratings, was shown with the channel descriptions before you installed the channel from the channel store.

    Roku removed this some months ago.

    That is what Rockytopman77 is asking about.

  • Several channel applications have odd behaviors and contacting the app developers separately has no effect. Paramount+ & Amazon Prime Video apps are clunky because of autoplay functionality even AFTER turning off autoplay in the apps. Crunchyroll scrolls randomly at times like you’re pushing directional buttons when you’re not. These issues occur on more than one Roku device.  I have contacted the developers & besides the canned template response, there is no real effect.  A poor rating on the platform is more likely to make them actually make changes than effectively silent complaints. 

  • Why has this not been answered? 
    premium YouTube app has issues because of no filters. Search results only show old content from years ago and content that you have already watched. Nothing like looking for something to watch on Hulu, only to see a catalog of movies of on a different subscriber app.. Damm .. the world is nothing but adds for adds . When can you watch or buy something you want with a million suggestions first. So yes rating are needed ! 

    • denhow's avatar
      denhow
      Roku Guru

      When the ability to rate channels was removed my immediate suspicion was that there may have been flagrant misuse of the system. I have no information about what happened here, but I have seen this elsewhere on the Internet.

      For example, homophobes and transphobes may have been giving low ratings to channels featuring LGBTQ+ content even though they don't actually even watch those channels. Or racists may have been doing the same for channels with African American content. 

      And if this was the reason I wouldn't expect Roku to say much about it.

       

       

      • ThankYou's avatar
        ThankYou
        Channel Surfer

        Or woke lunatics may have been giving low ratings to channels that don't have Trump Derangement Syndrome even though they don't actually watch those channels.

  • I would also like the ability to rate the apps or to have the ratings feature removed if this is not available to us.   A particular app does not work and won't load the subscription content and I have no way to give feedback on this.  

    • RokuCarly's avatar
      RokuCarly
      Community Moderator

      Greetings from the Roku Community, User12341!

      We appreciate you sharing your feedback about the ability to rate channels on your TV. Rest assured that we'll share this with the team. 

      Furthermore, I noticed you mentioned that a particular app doesn't work and I would like to suggest some steps to help you get back on streaming. 

      Before proceeding, could you please provide me with additional information such as follows:

      • What specific app are you having this issue with?
      • Are there any error messages prompted?
      • Is your subscription purchased directly from this app or via Roku?

      I'll be looking forward to your response.

      Warm regards,
      Carly