Forum Discussion

ChinChillax's avatar
ChinChillax
Newbie
3 years ago
Solved

Why is the picture on my TV screen dark / dim?

I’m having the same issue. Hulu, Netflix, and Peacock all have the same result. The menus of the TV and the menus of the streaming services are perfectly normal picture quality, but as soon as we sta...
App playback
  • RokuNimfa-C's avatar
    RokuNimfa-C
    3 years ago

    Hi ChinChillax, 

    Thanks for your first post in the Roku Community!

    We'd like to know more about the issue you are experiencing. To confirm, have you tried restarting your Roku device? In some cases, doing this step resolved the issue they are seeing. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    If still no luck, kindly keep us posted along with any additional information you may have that would be helpful for our team looks into this problem. 


    Regards, 
    Nimfa

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

We appreciate you for joining us here at the Roku Community, CC1005!

Thanks for bringing this to our attention and for patiently performing the troubleshooting procedure. We also apologize for the inconvenience this may have caused you. No worries! We're here to find you the best resolution possible.

May we first know what Roku streaming device you are experiencing this issue with? We need to make sure which Roku streaming device/TV you are having this issue with so that we may be able to provide you with an accurate resolution. 

We'll be looking forward to your response. 

Kind regards,
Carly

CC1005's avatar
CC1005
Reel Rookie
2 years ago

I have a sharp roku tv

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Community users,

    Thanks for your response!

    We'd like to learn more about what's going on, and we'll need your help.

    Could you please provide us with the details below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • steps to reproduce the issue you are seeing
    • errors that you are experiencing on screen.
    • Can you provide a video or screenshot of the issue you're experiencing?

    This information will help our team further look into this.

    We'll be looking forward to your response.

    Thanks,

    Rey

  • Jenn823's avatar
    Jenn823
    Newbie
    2 years ago

    I’m having the same issues. My device model: 3820X. Streaming stick 4K. Serial #X01700E24DHE. OS/Version 12.0.0•build 4184-CU. GC version 10.0.527. Time stamp 2023-09-20T22:23:28Z. ID-HE-378-623. 
    It’s not the new tv hat has the color/ picture error. It’s the Roku device. Please fix the error. If you provide me with a email, I will send you pictures of what I see on my tv. 

  • CC1005's avatar
    CC1005
    Reel Rookie
    2 years ago

    Same here.....I am unable to send my pics due to size.

     

  • CC1005's avatar
    CC1005
    Reel Rookie
    2 years ago

     

     

    Here is my tv info.

     

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Jenn823,

    Greetings and welcome to the Roku Community!

    We appreciate you sharing this information with us, and we're sorry for the trouble. Please be informed that we have passed along your details and concerns to the appropriate Roku team who'll review this case for resolution. Once we hear back from them, we'll make sure to provide an update in this thread.

    We acknowledge your patience and understanding regarding this.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi CC1005,

    Thanks for the post.

    With the image and information you've provided, rest assured that this has been sent over to the team. In addition to that, we'll need one more critical detail. Please provide a Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    Your response would be appreciated.

    All the best,
    Kash

  • B9230's avatar
    B9230
    Reel Rookie
    2 years ago

    I have Roku devices hooked up to my smart TV's and am experiencing the same dark pictures when streaming Peacock.  

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for sharing the experience you've had, B9230.

    May we know what troubleshooting steps you have taken so far in an attempt to fix the issue? Was the issue only happening on this particular channel? And when did you start observing the issue?

    Please keep us informed.

    Regards,
    Janadee

  • B9230's avatar
    B9230
    Reel Rookie
    2 years ago

    I have restarted devices, checked connections, and made sure devices have the latest software.  One of my smart TV's has the Peacock app.  I signed on directly to Peacock through that app not using Roku and the picture was perfect.  Signed in to Peacock from Roku minutes later and had the dark picture again.