Forum Discussion

flexible's avatar
flexible
Channel Surfer
6 years ago
Solved

Why is my image aspect ratio suddenly the wrong size?

Last night for the first time when I switched to the Roku, the picture aspect ratio had suddenly changed so that the picture did not fit the full screen as it had previously. The image size went from...
App playback
aspect ratio
Roku 1
  • flexible's avatar
    flexible
    6 years ago

    Tanner,

    Thanks for your additional response. I was finally able to get the Roku working properly. It turns out the cable box was using an HDMI port. I switched the connections and attached the Roku to the cable box port and the cable box to the Roku port, rebooted both and both are now working properly. Do you have any idea what happened here? Thanks again so much.

    Flexible

Mmyerscpht's avatar
Mmyerscpht
Reel Rookie
5 years ago

I too am having this issue. I have a Roku stick. After reading this I changed the ports so hopefully this will work. I’ll try to keep you posted. 

thosejwis's avatar
thosejwis
Newbie
5 years ago

I am experiencing the same issue. My aspect ratio setting randomly changes. This problem only started 2 - 3 weeks ago. Resetting the device and switching HDMI ports has not fixed the issue.

The chromecast platform is working fine, which seems to point towards general issue with the Roku device/platform. Please help fix this frustrating issue.

Thanks. 

  • Meged's avatar
    Meged
    Newbie
    5 years ago

    Same issue, randomly started a week ago and it’s only when I’m watching Hulu on my Roku. It will be correct ratio and then it will pause the show I’m watching and then when it starts playing again, the ratio is changed. 

    • tlmanicholson's avatar
      tlmanicholson
      Newbie
      5 years ago

      I am having same issue

      Meged wrote:

      Same issue, randomly started a week ago and it’s only when I’m watching Hulu on my Roku. It will be correct ratio and then it will pause the show I’m watching and then when it starts playing again, the ratio is changed. 

       

      • Marine's avatar
        Marine
        Newbie
        5 years ago

        Same problem here.  Just started a week or so ago.  Will someone from Roku support please address.

    • 2Chihuahuas's avatar
      2Chihuahuas
      Channel Surfer
      5 years ago

      Same issue, but only when watching CBS All-access channel bundled into the Apple TV channel. Example: Star Trek Deep Space Nine shows in normal (full-screen, 16:9) aspect ratio when I watch it in the CBS All-access channel directly, but when I watch it in the Apple TV channel it displays in 4:3 AR. (Just purchased the CBS AA + Showtime Apple TV bundle, and my CBS AA subscription expires in a few days). No change in any settings, just switching from one channel to the other via my Roku remote.

      Does anyone know what is causing this, and what I can do to fix it?