The current hypothesis is that because I have an existing Direct TV Satellite subscription tied to the same email address (account), my login attempt is trying to connect to the satellite service rather than the streaming service. My service provider is currently working on decoupling my satellite service from my account and we will see if that solves the issue for me.
THE SAME THING IS HAPPENING WITH MY STREAMING ACCOUNT. WE HAVE TRIED REMOVING AND ADDING AGAIN WITH NEW PASSWORDS, ETC. ALL SORTS OF ITTERATIONS HAVE NOT WORKED TO ESTABLISH THE SERVICE WE HAVE HAD FOR YEARS. NOTHING HAS WORKED FOR OVER A WEEK. DIRECTV IS A NO SERVICE COMPANY - JUST CALL THEM FOR HELP!
Hello CHD75
Thanks for reaching out here in the Community.
Does the issue only occur on DIRECTV or across other channels installed on your Roku device?
Did you restart your Roku device before r-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Keep us posted!
All the best,
Kariza
