Forum Discussion

Akissface's avatar
Akissface
Newbie
5 years ago

Why is DirecTV login not working on my Roku TV?

I have downloaded DirecTV stream onto my Roku TV. It does not matter how many times I sign in with the correct user ID and passcode, it tells me credentials are incorrect. It is doing this on two dif...
makaiguy's avatar
makaiguy
Community Streaming Expert
5 years ago

Is your DirecTV subscription to the DirecTV satellite service or is it to the relatively new DirecTV Stream streaming service?

  • Stebag432's avatar
    Stebag432
    Channel Surfer
    4 years ago

    I cannot login on Directv stream on my new Roku 4K stick. Directv says this problem is not on their end and I should talk to someone at Roku. I tried Roku's Get Human. But, no call back yet. Has anyone had this same problem with Directv Stream? 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Stebag432

      Thanks for the post.

      Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. After re-installing the channel, try re-authenticating the channel.

      Does this clear up the issue you are seeing?

      If you are still unable to resolve the issue, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

       

      Thanks,
      Danny

  • striztx's avatar
    striztx
    Newbie
    5 years ago

    I have the same problem.  Same userid/password work for my Apple TV and Roku enabled TV.  But my two Samsung TV's with Roku sticks have stopped working.  I have tried:

    • Resetting my Directv Stream password
    • Deleting the Directv App and re-adding it
    • Deleting these devices from my Roku account and re-adding
    • System reset of stick
    • Factor Reset of Stick

    No matter what I do I get the error:

    Please Sign In with DIRECTV STREAM

                             Info

    Please sign into your DIRECTV STREAM account online to manager your

                             Service

                                OK

     

    Any idea what else to try?

    Thnaks

    • Kat10's avatar
      Kat10
      Newbie
      4 years ago

      I have the exact same problem, getting the same message.  I have wasted so much time with AT&T support, they have been no help.

      • ecsjr47's avatar
        ecsjr47
        Reel Rookie
        4 years ago

        I am transferring from DirectTV satellite to streaming.  I am able to login with my iPad, but all three Roku boxes get the same sign on error message.  On the phone with tech support for over 3 hours with no results.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      striztx

      Thanks for the inquiry.

      For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

       

      Thanks,
      Danny

      • Ka21's avatar
        Ka21
        Reel Rookie
        4 years ago

        Att rep was no help. Any other suggestions?

        when logging in it try’s to load and returns to the log in screen. 

    • Spg424's avatar
      Spg424
      Newbie
      4 years ago

      I get the same message.   Did you find a fix?

      • Ka21's avatar
        Ka21
        Reel Rookie
        4 years ago

        I switched to the Firestick and it worked without a problem.