Why don't you do as asked and delete "Because you Watched" and shows I'd have to pay for.

Why do you close replies so quick?

There was a simple request, supported by many Roku customers including myself, to delete the annoying "because you watched" tab, simple, but the support person starts with "can you explain..." lmao... explain what??? It was simple... don't act like you don't understand... and then close replies. What an unprofessional way of dealing with stuff. You guys really suck at this customer service stuff. You're great at ramming stuff in customers' faces, but at understanding customer needs or requests... and then to close replies as customers rant about your lack of support...  dumb, just straight out dumb.

Also, what's with showing listed movies that when I click on them, I have to pay for??? WTAF??? Try adding a tab like, Extras, or For a Small Fee? Stop showing me movies that I get excited for, only to find they are not included!!! Annoying, I don't care what marketing strategy excuse you try using, save your breath and open your ears (eyes in this case) and understand, use empathy rather than a marketing strategy response or from reading off your silly cue card of responses.