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Smartinez88's avatar
Smartinez88
Newbie
2 years ago

Why does my Roku tv keep stopping in the middle of watching a movie and goes to Home Screen

It is happening with Netflix and Disney+. We start watching something and it goes back to Home. Sometimes if we change the volume it happens also

app playback

1 Reply

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Smartinez88,

    Thanks for your first post in the Roku Community!

    We understand you are having playback issues on Netflix and Disney Plus channels. In this case, you can remove the affected channel and re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    For detailed instructions, refer to our Support page: How do I resolve channel playback issues?

    Please let us know how it goes.

    All the best,

    Chel