Why does my Fubo TV freeze on Roku devices

Question

I know this has been a while since this thread was started but I'm having same problem.&nbsp; I've tried all that has been mentioned, restart Roku, re-install Fubo, reset the WiFi.&nbsp; It works on an other Roku in another room.&nbsp; I didnt see any other solution.

Pilotwan2be · Answer

It's the Roku Ultra.&nbsp;
It has been happening for a while now.&nbsp; At least a few weeks.
We get an error message sometimes.&nbsp; When we do it is says Cannot play the content at this time.&nbsp; Normally there isn't and error, it just freezes.
And I have checked the software update.&nbsp; It says that all is updated.
A couple more things.&nbsp; First is that it mostly happens when using Fubo.&nbsp; What is odd is that we have another Roku, an Express, in another room that doesn't seem to freeze.&nbsp; That led me to question if it was the Roku instead of Fubo.
Just an FYI - I did also try and uninstall and reinstall Fubo.&nbsp; That didn't work.&nbsp; And I've rebooted the WiFi more than once.

RokuEuniceL · Answer

Hi Pilotwan2be,
Greetings from the Roku Community!
We understand you're still having streaming issues with Fubo TV on your Roku device after attempting the mentioned troubleshooting steps. We'd like to know more about it so we can further assist you. Kindly provide us with the following details:

Which Roku device are you having issues with, and what is its software version? You can check on Settings &gt; System &gt; About.
When did the issue occur?
Are you getting any error messages or error codes while trying to play content?
Have you tried updating your software to the latest version?

We look forward to hearing from you and looking closely into this issue. Thank you!
Kind regards,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Eunice

RokuEuniceL · Answer

Hi Pilotwan2be,
Thank you for the quick response.
We'll be happy to look further into this issue, but we need more details. Kindly provide us with the following information:

Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings &gt; System &gt; About).
What version or build is the Fubo TV on your Roku Ultra? (This can be found by selecting the channel on the Home screen and pressing the * button.)
Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.

Once we have this information, we will be able to forward it to the appropriate Roku team to investigate further.
Best regards,Eunice

Pilotwan2be · Answer

Model# - 4660RW - ROKU ULTRASerial# - YJ001Y074735Software Version - 12.5.5 Build 4174-46Fubo TV version&nbsp; 5.3&nbsp; Build 100As for the Error ID, I'll get this for you when it comes up.&nbsp; Many times it doesn't give an error it just freezes or keeps spinning.

Pilotwan2be · Answer

Had it freeze multiple times this evening. The issue code that comes up is: 35-099-55&nbsp;&nbsp;

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Why does my Fubo TV freeze on Roku devices

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