Forum Discussion

LB353's avatar
LB353
Newbie
3 years ago
Solved

Why can't I add an add-on to my Fubo subscription?

I would like to add the Fubo Extra add-on to the Fubo subscription I purchased through Roku.  It says I can't add an add-on.  Why?  How do I remedy this?  Do I have to cancel my subscription through ...
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi LB353,

    Thanks for your first post in the Roku Community!

    We can certainly understand your concern that you want to manage your Fubo TV subscription.

    For these inquiries, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

    Please be advised that you can manage your Roku account and view your subscription by signing in to your Roku account here: http://my.roku.com

    You may also refer to this Support page to learn about all the requirements for How to upgrade or change a subscription billed to your Roku account | Official Roku Support

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi LB353,

Thanks for your first post in the Roku Community!

We can certainly understand your concern that you want to manage your Fubo TV subscription.

For these inquiries, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Please be advised that you can manage your Roku account and view your subscription by signing in to your Roku account here: http://my.roku.com

You may also refer to this Support page to learn about all the requirements for How to upgrade or change a subscription billed to your Roku account | Official Roku Support

If you have any other questions or concerns, please let us know.


Best regards,
Mary