Forum Discussion

TheHLT's avatar
TheHLT
Roku Guru
2 years ago

Why can I not favorite ANY channels on Live Tv

Suddenly, I am unable to favorite ANY live TV channels, matter fact, when I’m watching the channel shows up on recently viewed, but when I go to look for it in the guide, the channel number doesn’t e...
live tv
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi TheHLT,

Thank you for posting here in the Roku Community!

We would be pleased to look into this matter more thoroughly for you. Can you send us a picture or a video of your running issue? What troubleshooting steps have you taken so far? Please check out this support article here on
how to set up a favorite channel list with Roku's Live TV Channel Guide. Rokus has no support for receiving numbers via remote signals. The only way to enter numbers is sometimes by using the Roku app on a phone or tablet.

We look forward to hearing from you soon and we hope this helps.

Kind regards,

John

TheHLT's avatar
TheHLT
Roku Guru
2 years ago

I would love to send you a video. If you will provide an email address where I can send it.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi TheHLT,

    Thank you for keeping us posted!

    For us to proceed with the appropriate action to resolve this, please send us a private message with a video of your running problem.
    To send a private message:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. Click Compose New Message.
    4. Enter the recipient's name in the Send to area.
    5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
    6. Enter the subject for the message in the Message Subject area.
    7. Type the reply in the Message Body editor.
    8. Click Send Message.
    9. You can look for the messages you've sent in the Sent tab.

    To learn more about how to send a private message, click this Community link: Help - Roku Community.
    We'll be anticipating it!
    Thanks,
    John

    • TheHLT's avatar
      TheHLT
      Roku Guru
      2 years ago

      hi John.

      it appears that the behavior of the favorites channel menu not showing up has been fixed. I was just getting around to making a video of the problem when I noticed that it is now working properly.

      just wanted to update you and let you know.

      • TheHLT's avatar
        TheHLT
        Roku Guru
        2 years ago

        John.

        Think whoever did the update and brought back the channel numbers, because have they not I would have missed my favorite show of all time “Into the Badlands”.

        The AMC channel was missing! This has brought me joy!😄