Forum Discussion

BarbaraGlisson's avatar
BarbaraGlisson
Newbie
3 years ago
Solved

Why can’t I stream episode 7 and 8 for 1923 series that was scheduled for 2/19/23

Paid for paramount plus and can’t stream latest release of 1923
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi everyone,

    We do apologize for the inconvenience this has caused you.

    We believe that this issue should be resolved. If you're still experiencing the problem, we recommend rebooting your Roku device. 

    Keep us posted on how it goes!


    All the best,
    Kariza

TJohnson75's avatar
TJohnson75
Reel Rookie
3 years ago

We're  not seeing episide8 on Paramount +subscribed thru Roku. A better explanation would be appreciated. If we dont get a resolution soon, we'll have cancel the 9.99 subscription

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi everyone,

We do apologize for the inconvenience this has caused you.

We believe that this issue should be resolved. If you're still experiencing the problem, we recommend rebooting your Roku device. 

Keep us posted on how it goes!


All the best,
Kariza

  • tarzanschick's avatar
    tarzanschick
    Newbie
    3 years ago

     I did restart my router and then  went to TV and followed your instructions to restart system and it is working now.  Episode 8 came on.

    Thank you

  • TJohnson75's avatar
    TJohnson75
    Reel Rookie
    3 years ago

    Issue isnt resolved. Episode 8 is not showing in episode list. We too did the goofy work around by logging on to phone app, starting episode  8, pausing, then seeing ability to resume episode 8 on Television.  Weirdest way ever to access a subscription. In regards to rebooting Roku device, we dont have a separate device, Roku TV is the device.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      TJohnson75 

      Thanks for the update.

      We suggest running a system restart on your Roku TV by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart. Once done, try checking if episode 8 is now showing in the episode list. 

      Keep us posted!


      All the best,
      Kariza

      • TJohnson75's avatar
        TJohnson75
        Reel Rookie
        3 years ago

        Learned something  new. Thank you.

        Episode 8 is showing up in the episode list!

    • mpaglia222's avatar
      mpaglia222
      Newbie
      3 years ago

      It's been 3 days. I cannot see episode 8 either. what is the status?

  • mpaglia222's avatar
    mpaglia222
    Newbie
    3 years ago

    This is still not fixed after 3 days. What is the status?

    • m098152's avatar
      m098152
      Reel Rookie
      3 years ago

      I found it, it’s on the Roku channel instead of the Paramount+ plus channel on the Roku menu

  • Texas74's avatar
    Texas74
    Newbie
    3 years ago

    I rebooted my roku app and you were right, ep 8  did appear, however, I did that last night and planned to watch it today.  When I went back to PP today to watch it, it disappeared.  When I tried to reboot again, I didn't have the option to reboot again.  So now where do I go.  Also, this is happening to me with Picard season 3.  

    • Texas74's avatar
      Texas74
      Newbie
      3 years ago

      Roku model: TCL model 55us57-w

      Serial # YW002Y551541  Version: 11.5.0 Build 4312-22

      Roku version: 8.0 Build 72

      GC: 8.5.112

      Thanks for looking into this.