Forum Discussion

Palladini's avatar
Palladini
Channel Surfer
2 years ago

Why am I seeing comercials for channels I cannot find

I see commercials for programs, but I cannot find the channels, even the ones that show a channel, that channel does not appear on my menu.  I have the search set to all channels. I do live in Canad...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Palladini,

Welcome to the Roku Community and we're sorry for the delay in our response about this.

Please be aware if you're trying to look for a specific channel and no result is found that means that channel is not available on the platform or may not be offered in your region. Most of the channels on Roku are managed and handled directly by the channel provider themselves and their availability. You may need to contact the channel provider for more information about this.

Thanks,

Rey

Palladini's avatar
Palladini
Channel Surfer
2 years ago

So how do I go about contacting the Channel provider when the channel number is not shown in the commercial?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Palladini,

    Thanks for getting back to us and for the nudge!

    Could you tell us what channel you are trying to look into? When you say channel number, is this for the OTA antenna channel or Live TV within TRC?

    Tell us more about this so that we can further assist you.

    Thanks,
    Rey

    • Palladini's avatar
      Palladini
      Channel Surfer
      2 years ago

      I fire up my Roku TV, go to the ROKU app, and go to TV, there is no antenna hooked to my TV. 

      A bit later today, I will set up my camera, point it at the TV, and post a link for a private YouTube video

      Here is a video I shot showing what the complaint is -