Forum Discussion

Phalexandrian6's avatar
Phalexandrian6
Newbie
2 years ago
Solved

Why am I getting a playback error message on my Fire Stick Roku Channel?

I'm receiving the message:

"Playback Error: Unfortunately, we were unable to play this content. Please try again later." By "this content" read ANYTHING and EVERYTHING. It was working properly as recently as yesterday. 

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Hi! Korn1,

    Thank you for posting here in the Roku Community!

    We appreciate you letting us know about the Roku device issue and are here to assist you.

    Before we proceed, please tell us when you first noticed the issue. Additionally, let us know the software version of your Roku device. You can find this information under Settings > System > About. Please share the troubleshooting steps you've already taken.

    We will be waiting for your response so we can assist you further.

    Thanks,
    Jharra

5 Replies

Replies have been turned off for this discussion
  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    I don't use The Roku Channel on a Fire Stick, but when I see a problem like this three things come to mind:

    1. A network problem
    2. Using a content/ad blocker
    3. Trying to access The Roku Channel in an unsupported region

    To try to rule out the first one, restart/reboot everything involved - gateway/modem/router and Fire Stick.  For the second, if you're using one of those disable it to see what happens.  And for the third, there's not much you can do, but be aware that if you're using a VPN it could make it appear that you're not in a supported region.  Roku doesn't like VPNs.

    • Trishen_reddy's avatar
      Trishen_reddy
      Newbie
      2 years ago

      I am also receiving the same error. It works fine on my other devices but does not play on my tv that has a Fire stick. I tried reinstalling the app, rebooting my fire stick and nothing helps. No live channels or any content plays. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Trishen_reddy,

        Thanks for making your first post here in the Roku Community.

        We'd like to help. Try accessing it using an alternative network like a mobile hotspot and let us know how things turn out.

        Keep us posted.

        Thanks,

        Rey