Forum Discussion

martac's avatar
martac
Channel Surfer
6 months ago

Where did full list of channels/apps go

Some time in the past 2-4 months the full list of channels has disappeared. There were hundreds and hundreds of options. I can’t access that list anymore. Selected lists show up on Roku website and the Featured Apps in Streaming Store via my device, but nothing close to the number previously available. I know the channels are still there, how can we see the full list to add to our account?

4 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    6 months ago

    Hi, martac 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing with us the issue you have encountered with the missing apps from your channel tile list, and our team is here to help. We'd like to gather more information so we can review this further.

    Can you please provide the details below:

    • What specific Roku device you are having issues with?
    • Can you recall the apps that were present on your channel tile list but now are missing?
    • What troubleshooting steps have you taken so far?
    • Can you please provide an image of your channel tile list with the missing apps?

    In the meantime, we recommend performing the troubleshooting steps below to see any improvements with the issue.

    System restart your device

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    Keep us posted.

    Thanks,
    Kash

    • martac's avatar
      martac
      Channel Surfer
      6 months ago

      I think you have misunderstood me. I’m not missing anything in the channel list I have created. However, the option to pick from hundreds and hundreds of channels, free and paid, has disappeared. They were previously available via the Roku website and my device. The current selection features only what I would call “major” channels or apps and is a tiny fraction of the previous choice. The Streaming Store only has a handful of choices compared to before. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        6 months ago

        Hi martac,

        Thanks for your response!

        We’d like to take a closer look at this issue. Could you please send us a photo of the TV screen where you used to watch the free and paid channels?

        We look forward to your response.

        Cheers,
        Riamie