Forum Discussion

Jg26's avatar
Jg26
Newbie
2 years ago
Solved

When trying to search for anything, I get "no search results.

Roku Home Screen search is not working again.   Network connections and system upgrade are fine.  Existing channels work.   Can’t search or add new channels from Home Screen. 
Where to Watch
  • RokuRey-V's avatar
    RokuRey-V
    12 months ago

    Hi Community users,

    Please be advised that the issue is now resolved. We encourage you to give it another try. If you continue to experience the same issue, please refer to my previous post and provide us with the necessary information.

    We appreciate you for reporting this to us. If you have any other questions or need any assistance in the future, you're always welcome to create a post in the Community.

    Happy Streaming!

    Regards,
    Reyn

  • RokuRiamie-D's avatar
    RokuRiamie-D
    6 months ago

    Hi Tonyoshi08,

    Welcome to the Roku Community!

    We understand that you are not getting any results when you try to search Paramount Plus to add it to your Roku home screen. We would be more than happy to sort this our for you.

    We suggest you add the Paramount Plus app using the Roku mobile app. Install the Roku mobile app on your phone, log in with your Roku account, and follow the steps below.

    1. On the Roku mobile app, browse the categories and genres, search to find a specific app, or go to the Store
    2. Select an app to view more information
    3. Select Add channel and follow the instructions to install the app on your Roku device

    If the app is still missing from your Roku device after adding it through the Roku mobile app, go to Settings > System > System update > Check now on the Roku device.

    For reference, please visit our Roku Support article: How to add apps to your Roku streaming device

    We hope to get this sorter out soon. Please let us know if the issue persists.

    Cheers,
    Riamie

AUTiger7222's avatar
AUTiger7222
Channel Surfer
2 years ago

Yep. I'm having the same issue. Tried both Roku TVs and a Roku Ultra. Everything is updated. Search function worked earlier but I just tried it again and now it's not working at all. "No search results" is all that pops up regardless of what I type in. Frustrating.

destruk's avatar
destruk
Streaming Star
2 years ago

Also impacts The Roku Channel - says the content has expired. You can enter the roku channel from the ad on the home screen, but no content appears.

  • simbaleon's avatar
    simbaleon
    Newbie
    2 years ago

     

    Currently, the "Search" feature is not working. no matter how many letters I type in, the immediate response is "no search results".

    All the others  "what to watch" "Live TV" "featured Free" "Streaming Store" "Sports" and "Search"  do not load at all. they just display four blank boxes and under each box are the words "failed to load content. press ok to reload". 

    I've had this Roku for numerous years and this is the first serious issue I've had with it. 

    hopefully these issues will be fixed soon