Forum Discussion

Japhyrobot's avatar
Japhyrobot
Reel Rookie
7 months ago
Solved

When changing antenna channel it keeps the video of the previous channel

Since yesterday, I haven't been able to change the antenna channel without it keeping the video from the previous channel

Ex. I am in channel 50 and the video is of channel 50 but when I change to channel 7, the video of channel 50 stays but it shows that it changes.

I have a onn. Roku tv model 100012589

app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Community users!

    Greetings from the Roku Community!

    It looks like this issue has been resolved for most users! If you're still experiencing it, please try restarting your Roku device: go to Settings > System > Power > System restart > Restart.

    Additionally, you can check for updates by going through Settings > System > Software update > Check for Updates.

    If the problem persists, feel free to start a new thread.

    We’ll be closing this discussion now, and marking it as solved. Thanks so much to everyone who reported this, and for your patience!

    Happy Streaming! 💜

    Roku Community Team

37 Replies

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  • Ads14285's avatar
    Ads14285
    Newbie
    7 months ago

    Sometime today, 3 Roku tvs stopped having the ability to change channels to antenna channels.   All 3 tvs works until 2-3pm today (Nov 20, 2024).   In the channel guide we can sometimes see the channels but when you select one, the display shows the channel info on the bottom but the channel does not change.   Reset to factory, rescan channels, no change.   
    We have a LG tv on the same antenna that works perfectly, so NOT an antenna issue.  Only TVs that do not work properly are Roku (2 TCL and 1 Insignia).  
    Streaming channels work on all TV.   

     

      • JPCS's avatar
        JPCS
        Newbie
        7 months ago

        I have a TCL brand with Roku built in and a new Roku brand tv……both TV’s will not change stations on antenna tv. Started this morning. 11-21-24. So not an antenna issue since both TV’s have different antenna. 

    • M77's avatar
      M77
      Newbie
      7 months ago

      I have the same exact problem but I have 4 TCL Roku TVs. At about 5pm eastern time yesterday, the three newest TVs exhibited the same problem, my 10 yr old one was working properly until today, it too had the same problem.  My fix so far was to perform a full factory reset. The oldest tv is now working properly. Yes it was a pain but it has been working fine for the last four hours.  I have just completed a full factory reset on the second oldest TCL 55 series and it now is working properly, even after a power off and back on. I guess I will do the same to the others.  

    • JimRaleigh's avatar
      JimRaleigh
      Newbie
      7 months ago

      Same here. Have 2 Roku TVs with the same antenna live channel problem and 1 Samsung TV with a Roku device that continued to function properly.

  • Anonymous's avatar
    Anonymous
    7 months ago

    Same here. I noticed that when I'm viewing a streaming channel on live tv and try to change to a broadcast station it keeps the streaming video/audio even though the channel changes. This started today for me, but could have last night had I been watching live tv.

    • Ponder's avatar
      Ponder
      Channel Surfer
      7 months ago

      interesting....

      i usually have the streaming channels turned "off" for the "Live TV" app, so my previous post is about antenna channels.

      however... i just turned "on" the streaming channels.  i CAN change normally between streaming channels.  but if i change from say streaming 1159 to say antenna 11.1, then i still see the streaming channel 1159.

    • Anonymous's avatar
      Anonymous
      7 months ago

      I want to talk about Roku refusing to acknowledge issues and then fixing them and, not only not telling us they're fixed, but not telling us what the issue was in the first place. 

      Case in point. Last week users across the board were suddenly unable to switch between streaming channels (Live TV) and broadcast (Antenna) channels, even after soft resets. Roku went so far as to suggest it was everyone's antennas that was causing the issue. Then, as suddenly as it started, it was resolved and the ticket closed.   

      To add to this, people who checked their updates noted no update had been made within the timeframe of the issue. 

      I want to know what the rest of you Roku customers think about this practice by Roku of keeping we the users in the dark about issues and fixes. 

  • Ponder's avatar
    Ponder
    Channel Surfer
    7 months ago

    I have the exact same issue.

    This time yesterday, all working fine.

    Now, changing to any channel just leaves the audio/video of the channel that was selected when I start the "Live TV" app.

    If I change from, say channel 11, to channel 13, then I still get channel 11.  If I then exit the "Live TV" app and then start it again, THEN i will be on channel 13 (and ONLY ch 13 until i exit again).

     

    Device type: 49" TCL Roku TV

    Serial number: YS000D599348

  • kralon20's avatar
    kralon20
    Newbie
    7 months ago

    I'm having the same issue. Over the air antenna only. Whichever channel I start on in the guide, that's the only channel I that I can watch as I switch between antenna channels. All channel info shows correctly, but it shows the programming from the initial channel. Just started today 11/20/24. 

    I have two Roku TVs and they're both doing it. They're also on the same account for what it's worth. 

    • Saucier's avatar
      Saucier
      Newbie
      7 months ago

      I have 4 Roku tv on different antennas doing the exact same thing.  Maybe someone with media connections needs to know.  Developers always assume its the consumers fault, when it was their glitchy update.

  • Gwen58's avatar
    Gwen58
    Reel Rookie
    7 months ago

    Having the same problem. It started around noon today.  Is there any solution?  So frustrating!  

  • jgray441's avatar
    jgray441
    Channel Surfer
    7 months ago

    Im having the same issue with two of My Roku's.

    Does anyone know how to fix this problem?

     

      • KevinMP73's avatar
        KevinMP73
        Newbie
        7 months ago

        I fixed the Pause\Changing channel issue with a factory reset. Took a while to set everything up again but it works now!

  • CR2021's avatar
    CR2021
    Reel Rookie
    7 months ago

    Yep, same here. Just started last night (Nov. 20, 2024). I can maneuver between streaming channels/Roku shows just fine, but when watching something via the antenna and then try to change to another antenna channel, it continues to show the first station .... even though the ribbon shows it changed! The only way I've gotten it to work is to actually do a hard reset of the whole TV (tried numerous other ways) - which is a pain and time consuming - and then it only works for a short period of time. Once I turn off the TV, and then on again later, it starts happening again. VERY frustrating. About to buy a new TV ... and not Hisense/Roku.

    • jgray441's avatar
      jgray441
      Channel Surfer
      7 months ago

      Im on with support now they cant figure it out either did the same things i did, and then says were sending u to a higher level of support?????

       

      • jgray441's avatar
        jgray441
        Channel Surfer
        7 months ago

        well i just wasted an hour of my day still no answers from roku

         

        They insist its an antenna problem

         

    • Ponder's avatar
      Ponder
      Channel Surfer
      7 months ago

      fwiw.... mine is working fine today.

      i did nothing... just checked, and everything is working perfectly normal.

      so..... thanks, roku??

  • VinceWeston's avatar
    VinceWeston
    Newbie
    7 months ago

    I am facing the same issue since 11/20/24.  When I change channels, I remain watching the previous channel even though it says it is the new channel.

    I'm fearful of doing factory reset since it is happening to more than myself. 

    Roku must have made some change to the software, and I believe they need to correct this.  How can we get them involved in this issue?  

     

    • jgray441's avatar
      jgray441
      Channel Surfer
      7 months ago

      Your TV should be working now. It fixed itself without doing anything

      • CR2021's avatar
        CR2021
        Reel Rookie
        7 months ago

        Seems to be working now ... it worked for a while just fine last night, too, but this morning it wasn't. So hopefully this time it will continue to be OK. I'm guessing it was some kind of software update that glitched, and Roku patched. Fingers crossed!!