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KN4JX's avatar
KN4JX
Reel Rookie
3 years ago

What happened to my smart home Roku security camera app on my roku 4K device? Nowhere to be found.

Did they discontinue the Roku App on the 4K device?  I can not find it anywhere in a search.  It all still works on my phone but not the TV device.  Why?

5 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert

    I assume you have Roku cameras and not some other brand.  If I search the "Streaming Store" for "camera", "Roku Cameras" is the first channel that shows up.  They did rename the channel/app from "Smart Home" probably because there was nothing smart about it - it only allowed you to view cameras and had nothing to do with any other smart home devices.

    • KN4JX's avatar
      KN4JX
      Reel Rookie

      Thank you for your reply and Yes, all ROKU stuff, in the first place this is why I got it and pay for the service so I can see it on my TV... 

       I have been using it for about a year when all of a sudden about a week or two ago it did not show up on my 4K ROKU device no matter how I search for it. 

       I have tried to do a factory reset on the 4K device and no go.

        IT IS STILL WORKING ON MY PHONE AND MY OTHER NON-4K RUKO DEVICE plugged into the other TV in the house.  IT IS ONLY THE 4K UNIT THAT IS NOT WORKING.

      • renojim's avatar
        renojim
        Community Streaming Expert

        Do the working and non-working Roku devices show the same email address under Settings->System->About?