Forum Discussion

Elara0010's avatar
Elara0010
Channel Surfer
2 years ago

Weather Channel app wants Roku payment, but already signed up on streamtwc.com

I signed up for a free 7-day trial of the weather app on streamtwc.com. Then I went to my Roku TV, downloaded the Weather Channel app, and signed in. Then I'm presented with my payment options. Which I already selected on the weather channel website. But Roku won't let me get past this screen without selecting the method that I will be charged after my free trial ends. Which again, I already gave to the weather channel website. I can't use the free trial I already signed up for, because Roku insists that it the free trial be through them...? 

I've already cancelled the free trial through streamtwc.com, because obviously there is a problem. And I think it's on Roku's side.

  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    Are you sure you chose “sign in” and not “sign up”?  I think a lot of people get confused by that subtle distinction.  Then again, it’s interesting that the description of the app in the channel store says: “Authenticate through your TV provider OR download the app today for a free 7-day trial!”  It doesn’t mention connecting to a streaming account you already have.  So, maybe they literally mean that those are your only two options.

    By the way, keep in mind that like most apps on Roku, the Weather channel app is written by “Weather Group Television, LLC”, not Roku. So they should be able to help you get it connected.

    • Elara0010's avatar
      Elara0010
      Channel Surfer
      2 years ago

      My only two button choices upon opening the app are Start 7 Days Free Trial and Sign In.

      I selected Sign In, entered my email address and password, and then I have to click the button to agree to the terms and conditions. Great.

      After that, I'm taken to the Choose Your Plan screen, and all I can do is pick a monthly or yearly billing plan. And if I select one, I'm prompted to enter my Roku pin, and then the payment information. I don't want to be charged here too, since I already gave this to the streamtwc.com website. All I can do is enter payment information or go back to the last screen.

      After the Sign In button didn't work, I picked Start 7 Days Free Trial just in case that was the right answer...? And it wasn't. All roads lead back to me picking a billing plan and entering payment information. Except I already did this on streamtwc.com.  

      ¯\_(ツ)_/¯

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        In case they are different....

        Be user sure (typo fixed) you are trying to sign in with the email address and password you set up with The Weather Channel, not the ones for your Roku account.