Forum Discussion

Delta40k's avatar
Delta40k
Reel Rookie
2 years ago
Solved

Weather channel app not logging in.

I've tried for the past several days to use my paid subscription to the weather channel, but to no avail. Channel loads and then asks for email and password but won't login. I've seen this problem multiple times on here, but all from a year or more ago. I can't delete the channel and reinstall because that functionality has been removed for subscriptions, which is asinine. As someone who is knowledgeable in troubleshooting, that is the first step in fixing an issue like that and the availability to perform a simple task of troubleshooting is missing. I've unsubscribed, then resubscribed at least a dozen times and still nothing. Why pay for a service if it can't be used? Roku needs to step up and fix this 

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, rgkluver!

    Rest assured that we will find you the best resolution possible.

    We highly recommend trying to log into your subscription account on a website and then rebooting your Roku streaming device. After doing so, try to log into your account directly on the Weather Channel on your Roku streaming device to see if the issue will still appear. 

    Let us know if this resolves your occurring issue. We'll be anticipating your response.

    Kind regards,
    Carly

  • LMC1972's avatar
    LMC1972
    Binge Watcher
    2 years ago

    Sorry to jump on this a year later, but guess what?  We are having this very issue!  Sooooo, obviously there hasn't been any changes to this problem.  

     

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thanks for posting here at the Roku Community, LMC1972!

      No problem at all! We're here to find you the best resolution possible. 

      May we first know where you purchased your subscription? Is it under Roku or directly from the app? In addition, is this the first time you've experienced this issue after the subscription? What precise troubleshooting process have you done to resolve the issue?

      The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!

      Kind regards,
      Carly

      • LMC1972's avatar
        LMC1972
        Binge Watcher
        2 years ago

        Like the the OP had asked, we purchased the app directly from Roku tv and pay a monthly fee.  First it was a 7 day trial, then we purchased it.  It was working fine until a couple days ago when we had to re-log in.  It kept saying wrong password.  My husband even tried to reset the password, but it still wouldn't let us log in.  Only after 2 failed attempts, it locked us and said try again later.  We tried waiting a day, but still the same.  We couldn't figure out how to delete the app because we have a subscription, and it didn't seem to let us.  We're not sure what to do.  

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Delta40k,

    Welcome to the Roku Community!

    Could you tell us how long have you been using this channel and when did you start seeing the issue occur? Could you also tell us if you're seeing an error message when you try logging in?

    Please tell us more about this and we'll further look into it.

    Regards,

    Rey

    • Delta40k's avatar
      Delta40k
      Reel Rookie
      2 years ago

      I've had the service for several months. This just started 4 days ago and keeps sending me to the splash screen to start a free trial or login. Being that I can't login with my Roku account username and password, I'm left unable to even use the service I'm paying for 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        We appreciate your response Delta40k,

        Our billing team would be happy to assist you directly. You can reach them here by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions. 

        They will be in a better position to address your specific situation.

        Thanks,

        Arjiemar

  • rgkluver's avatar
    rgkluver
    Newbie
    2 years ago

    Same exact issue for many.  We are not alone and no way to fix on our, the customer, end.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome, and thank you for posting here in the Roku Community, rgkluver!

      Rest assured that we will find you the best resolution possible.

      We highly recommend trying to log into your subscription account on a website and then rebooting your Roku streaming device. After doing so, try to log into your account directly on the Weather Channel on your Roku streaming device to see if the issue will still appear. 

      Let us know if this resolves your occurring issue. We'll be anticipating your response.

      Kind regards,
      Carly