Weather 4 Us Not Working?

I went to my Weather4us app today on my Roku player and it just doesn't work. It only gives me an option to delete the cities that I use to check the weather. It won't allow me to delete the app and reinstall it. What am I supposed to do?

app playback

RokuJharra-Q
2 years ago
Hi Community users,

Thank you for reaching out regarding the playback issue with the weather4us channel. We're here to assist you in resolving this issue and getting you back to streaming smoothly.

Please follow these steps to troubleshoot the problem:

Remove the channel: Go to your Home screen, move right, highlight the app, press the Star (*) button, and then select "Remove channel."

Perform a system reboot: Navigate to Home, select Settings > System > Power > System restart.

Re-install the channel: Go to your Home screen, scroll and select "Store," search for the app, and then press "Add channel."

Additionally, we recommend checking for a manual system update by navigating to Home > Settings > System > System update > Check now.

For further guidance, refer to our Support article: How to resolve a channel playback issue.

If the issue persists, we advise reaching out to the channel provider, Weather4us Support. They are responsible for providing and maintaining their channel on the Roku streaming platform.

Best regards,

Jharra
RokuJharra-Q
2 years ago
Hi Community users,

We sincerely appreciate everyone who reported the issues with the Weather4Us channel on your Roku device. We recommend performing the troubleshooting steps mentioned above.

Remove the channel: Go to your Home screen, move right, highlight the app, press the Star (*) button, and then select "Remove channel."

Perform a system reboot: Navigate to Home, select Settings > System > Power > System restart.

Re-install the channel: Go to your Home screen, scroll and select "Store," search for the app, and then press "Add channel."

Software update: by navigating to Home > Settings > System > System update > Check now.

For further troubleshooting steps, refer to our Support article: How to resolve a channel playback issue.

Important Note: If the issue persists, we advise reaching out to the channel provider, Weather4us Support, many channels/apps on Roku are created, maintained, and updated by the channel providers themselves.

We apologize for the inconvenience and continued participation in our community.

Thanks,
Jharra
Art5
2 years ago
SOLVED!
Replaced my old discontinued non-supported Streaming Stick (3500X) with a new Roku 4K+

27 Replies

Replies have been turned off for this discussion

jjknap
Reel Rookie
2 years ago
I have the same type of issue. It won't let me even get to a city.
- ASV
  Newbie
  2 years ago
  Same problem in Arizona
  - ASV
    Newbie
    2 years ago
    Thanks. Go to Settings/System/Software update..then press OK
    One of 3 updates includes Weather4us channel
    Works now
Kjk89bus
Newbie
2 years ago
The Weather Channel worked fine yesterday. Today I get a message I have never seen: Failed to load app data.
System is up to date, channel app is up to date, Internet connection is good, subscription is current, no option to uninstall and then reinstall the channel that I can see. What am I missing?
- Nydius
  Reel Rookie
  2 years ago
  I was watching TWC fine until about 30 minutes ago and the app froze, now I’m getting that exact same error (Failed to load app data, with the crying cloud) on both of my Roku TVs… Hopefully we get an answer on this soon.
  - Jackman1630
    Channel Surfer
    2 years ago
    I am having the same problem blue screen messages on three roku/tv set ups. Frustrated and hopeful...
    Mitch
- Jackman1630
  Channel Surfer
  2 years ago
  I had the same problem earlier today - had email exchange with Ruby Sharma <support@weathergroup.freshdesk.com>. When I returned home - everything worked fine. They had my email and phone number - perhaps that was enough.
Momz
Channel Surfer
2 years ago
It was working for me until a couple of hours ago. I got the same errors you encountered. I "updated" the ap - but it said it was current. I deleted it from my Roku player and re-installed it again and am still encountering the same problem. It says there was a problem the last time loading data from my preferred city, would I like to retry or delete that city. I did both. Now it's doing the same for another city I had saved.
- T42
  Reel Rookie
  2 years ago
  Same thing this morning June 21, 2024; won't open and says:
  "It appears that when you last visited there was a problem displaying data for Glens Falls, NY. Would you like us to try again, or delete this location?
  (If you continue having problems please contact us at support@weather4us.com)"
  Here I am looking for help....
  - jjknap
    Reel Rookie
    2 years ago
    Go to settings and update the software. There is a weather4us software update. This fixed it for me.
SBNeal
Reel Rookie
2 years ago
As of this afternoon June 22nd, 2024 Weather4Us screen saver is still not working. It does work when directly selected and will run in screen saver mode for a short time and then ends. I have powered cycled my Roku 4K TV and have checked that I am running the latest version 4.1 Build 4. I have one add-free subscription and a 2nd Add-Free subscription.
- SBNeal
  Reel Rookie
  2 years ago
  I should add that I have 500Mbps fiber Internet service and both of my Roku 4K TV's are connected to my home network via 100mbps Ethernet.
  - RokuJharra-Q
    Retired Moderator
    2 years ago
    Hi Community users,
    
    Thank you for reaching out regarding the playback issue with the weather4us channel. We're here to assist you in resolving this issue and getting you back to streaming smoothly.
    
    Please follow these steps to troubleshoot the problem:
    
    Remove the channel: Go to your Home screen, move right, highlight the app, press the Star (*) button, and then select "Remove channel."
    
    Perform a system reboot: Navigate to Home, select Settings > System > Power > System restart.
    
    Re-install the channel: Go to your Home screen, scroll and select "Store," search for the app, and then press "Add channel."
    
    Additionally, we recommend checking for a manual system update by navigating to Home > Settings > System > System update > Check now.
    
    For further guidance, refer to our Support article: How to resolve a channel playback issue.
    
    If the issue persists, we advise reaching out to the channel provider, Weather4us Support. They are responsible for providing and maintaining their channel on the Roku streaming platform.
    
    Best regards,
    
    Jharra