Forum Discussion

Fangirl_84's avatar
Fangirl_84
Newbie
3 years ago
Solved

Watching HBO Max causes Roku to overheat

It happens when I watch Game of Thrones and House of The Dragon.

app playback
  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi Fangirl_84,

    Thanks for your first post in the Roku Community!

    We'd like to better understand what's happening here. What device are you using to stream Max?

    If you're using a Streaming Stick, please power it via the wall and not via USB to see if that helps. Also, grab a free HDMI extender from Free HDMI® extender.

    Sometimes, the extender, by placing space between the TV and the streaming player, will help dissipate any extra heat from the TV.

    If you're using a different Roku device, ensure it isn't sitting on top of it and isn't in a cabinet. If it's on top of another electronic item that could be getting warm, like a cable box, try to place it somewhere else.

    Resource: What to do if the red light is on or you see a Your device is overheating.

    Let us know if you are still encountering an issue after performing the steps above.

    Warm regards,
    Chel

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi Fangirl_84,

    Thanks for your first post in the Roku Community!

    We'd like to better understand what's happening here. What device are you using to stream Max?

    If you're using a Streaming Stick, please power it via the wall and not via USB to see if that helps. Also, grab a free HDMI extender from Free HDMI® extender.

    Sometimes, the extender, by placing space between the TV and the streaming player, will help dissipate any extra heat from the TV.

    If you're using a different Roku device, ensure it isn't sitting on top of it and isn't in a cabinet. If it's on top of another electronic item that could be getting warm, like a cable box, try to place it somewhere else.

    Resource: What to do if the red light is on or you see a Your device is overheating.

    Let us know if you are still encountering an issue after performing the steps above.

    Warm regards,
    Chel

    • Lsrad's avatar
      Lsrad
      Newbie
      3 years ago

      Our roku is suddenly overheating - but only when watching Max.  It doesn’t overheat with any other app. Seemed to coincide with the new max rollout? 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        3 years ago

        Hi! Lsrad,

        Thanks for reaching out the Roku Community!

        We would be more than happy to look further into this issue, but will need more detailed information. Can you please provide us the following information:

        • What Roku model device are you using?
        • How are you powering the Roku device?

        To fix the overheating issue please check this article to assist you further: What to do if the red light is on or you see a "Your device is overheating" message

        Please feel free to let us know if you need any additional assistance!

        Best regards,

        Arjiemar