Forum Discussion

makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago
Solved

Watch TCM not receiving new content

I have the Watch TCM Roku channel app authenticated with a DirecTV account.  Typically new content is added frequently, sometimes several times a day.  Each is marked with an expiration date that can...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi smallWstudio,

    Thanks for posting here in the Roku Community!

    We understand you're still having an issue with the TCM channel not playing content, and only a buffer symbol appears. Since TCM has stated that there has been a technical error, it might be best to reach out to them directly and inquire further about the workaround updates in fixing the issue.

    We hope that this issue will be resolved soon.

    All the best,
    Kash

MJMJ's avatar
MJMJ
Binge Watcher
2 years ago

Be advised that new movies are appearing on WATCH TCM now and as of now when I tried "Dial M for Murder" it asked if I wanted to continue or start over.  Made no difference because NEITHER ONE STARTS THE MOVIE! (Host intro works) 9:15 CDT 7/16/23..

smallWstudio's avatar
smallWstudio
Streaming Star
2 years ago

As far a I can tell it's the same all over for subscribers to TCM. TCM seems incapable or doesn't care about this issue. Even the support "BOT"- "Roseann"  doesn't reply any more, not that it helped in any way with the issue.  For me this has gone on for close to a month...so very sad.

  • smallWstudio's avatar
    smallWstudio
    Streaming Star
    2 years ago

    It "appears" that things are getting back to normal with the TCM app. It seems to be working on the website and on the Roku as well... and it only took 3 weeks or more. 😆

    • gailf1's avatar
      gailf1
      Channel Surfer
      2 years ago

      Gosh, I was so happy and excited when I read that it was fixed as of about a half-hour ago that I immediately went to try, and guess what: all of the movies I had saved still won't start, and there are still the four zeros on either side of the time line of the film, after I press PLAY. I then thought, well, maybe it would help if I sign out and sign in again. No difference. 

      Are you able to see films you have saved during the last few weeks or just ones available as of today?

      • smallWstudio's avatar
        smallWstudio
        Streaming Star
        2 years ago

        I only had a couple of films saved and they did play but that isn't a very good sample. I'm sure there may be some that were saved that do not play. All I can say is that it "seems" everything in the queue at this point seems to play.