Watch history not updating on Roku TV YouTube App
Hello, for this past week I've encountered an issue with my TCL Roku TV's YouTube app.
Whenever I watch a video, the watch history does not update showing that I've watched the video. It is updating whenever I watch a video on my phone or laptop, but my Roku is no longer contributing to my watch history. This started happening after I randomly got logged out of the YouTube app and had to sign in again.
I contacted YouTube support, and after an extensive chat, they said there were no problems on their end and it was 100% "a Roku issue." I don't necessarily agree with that, just relaying information here.
I've restarted the TV, logged in and out of the app, deleted the YouTube Roku app and reinstalled it, used different Wi-Fi connections, have all the latest updates and have no idea where to go from here.
Any help is GREATLY appreciated! The YouTube app and watch history have worked perfectly for 5 years.
Hi tvfan126
Thanks for reaching out here in the Community!
Did you restart your Roku TV before adding the channel back in? That step is crucial when performing the troubleshooting. If you haven't tried it yet, we would recommend giving it a shot once again. Here are the detailed steps you can follow:
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
If the issue persists after attempting the suggestions above, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
All the best,
Kariza