Forum Discussion

Howches's avatar
Howches
Channel Surfer
2 years ago

Washed out picture on Netflix 4K on Ultimate Roku

Recently I have been getting extremely washed-out color on 4K shows only when watching 4K on Netflix and Hulu. The black become a medium gray. I am able to switch to Netflix on my native LG OLED TV a...
App playback
Howches's avatar
Howches
Channel Surfer
2 years ago
  • Roku device model, 4660x serial number , YJ002PO41331 device IDCK3832041331 , and software OS/version. 12.55 BUILD 4174-46(These can all be found in Settings > System > About).

 

  • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).This occurs on all channels with 4k source material.  Netflix, Hulu, Apple.  
  •  
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID). This doesn't work when I try it.  
  •  
  • A photo or video clip referring to the issue, Attached
atc98092's avatar
atc98092
Community Streaming Expert
2 years ago
Howches wrote:
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID). This doesn't work when I try it.  

You have to press them pretty quickly. And the Back button is the upper left button on the remote just to the left of the Home button. 

  • Howches's avatar
    Howches
    Channel Surfer
    2 years ago

    Here it is.  Before I was pressing it from watching the movie.  This works when I do it from the home screen, although there is no problem with color on the home screen.