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Howches's avatar
Howches
Channel Surfer
2 years ago

Washed out picture on Netflix 4K on Ultimate Roku

Recently I have been getting extremely washed-out color on 4K shows only when watching 4K on Netflix and Hulu. The black become a medium gray. I am able to switch to Netflix on my native LG OLED TV a...
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RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Howches

Thanks for keeping us posted.

We appreciate you for sharing this additional information to us. We'd like to gather further details for our team to look closely into the issue. Kindly provide the following details:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • A photo or video clip referring to the issue,

Once we have this information, we will be able to forward it to the appropriate Roku team who will be working on the issue with investigation. 

We hope to hear back your response along the requested information.

Best wishes,
Kash

Howches's avatar
Howches
Channel Surfer
2 years ago
  • Roku device model, 4660x serial number , YJ002PO41331 device IDCK3832041331 , and software OS/version. 12.55 BUILD 4174-46(These can all be found in Settings > System > About).

 

  • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).This occurs on all channels with 4k source material.  Netflix, Hulu, Apple.  
  •  
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID). This doesn't work when I try it.  
  •  
  • A photo or video clip referring to the issue, Attached
  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago
    Howches wrote:
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID). This doesn't work when I try it.  

    You have to press them pretty quickly. And the Back button is the upper left button on the remote just to the left of the Home button. 

    • Howches's avatar
      Howches
      Channel Surfer
      2 years ago

      Here it is.  Before I was pressing it from watching the movie.  This works when I do it from the home screen, although there is no problem with color on the home screen.

  • DMattox16's avatar
    DMattox16
    Newbie
    2 years ago

    Have you found a solution to this? I’m having the same issue

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thank you for joining us here in the Roku Community, DMattox16!

      We appreciate you for bringing this to our attention and we'd be happy to look closely at the washed-out colors you are seeing on Netflix.

      In this case, we'd like to gather further information about this so we can assess your concern better and provide you with an accurate resolution:

      • Is this problem only happening on Netflix or are you having the same issue on other channels too?
      • Does this affect all of the content inside Netflix? When did you first observe this? 
      • Could you please send us a photo of it, and another one from a different channel for comparison?

      We'll be anticipating your response so we can find you the best resolution possible and get you back on streaming. 

      Best regards,
      Carly

      • RichardLG's avatar
        RichardLG
        Newbie
        2 years ago

        HI, I am finding I have exactly the same problem with not only Netflix but with the Roku home pages and menus. It's not only darker, but black text one a lighter background enhanced the text with a bright white edge. It's really not very pleasent to watch. I also get some flickering on certain still images. I have an LG OLED TV.

        I have performed the factory reset and reinstalled it twice now. It's not making any difference to the washed out colours. Could you help, please. Thank you!